Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Woodward Copper Camp Office Lead

Job Status: Seasonal

Compensation and Benefits:

Compensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience.

Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. 

Job Summary:

The Woodward Copper Office Lead is responsible for overseeing and assisting with the coordination of the summer camp logistics that are arranged in the camp office including but not limited to housing, travel, and activity needs associated with Woodward Copper summer camp.

They will be responsible for overseeing all the housing & travel needs of campers as well as communicating the program and camp logistics with outside persons such as parents & other guests. They will be responsible for the accurate scheduling and execution of the program. They will also be responsible for working with medical personnel to maintain individual medical records and other necessary camp medical paperwork as required by law.

They will be responsible for coordinating with medical personnel regarding non-emergency medical transport for campers and staff. They will have the responsibility of maintaining camp medical records as required by law. This individual will work closely with medical personnel to ensure records are appropriately updated. He/she will communicate with appropriate medical facilities, along with necessary staff.

They will be responsible to assisting the Office Supervisor and Camp Manager with Woodward Copper’s certifications such as the American Camps Association Accreditation and the State of Colorado Child Care License. In the event the Office Supervisor and Camp Manager are absent, the Office Lead will be responsible for communicating with outside personnel such as the State Licensing Specialist to maintain a seamless operation.

The Woodward Copper Lead will oversee the Housing Specialists who assign appropriate living arrangements to Woodward Copper campers, staff and visitors coordinating all needs, e.g., age, gender, special request, separate floors for staff and campers, etc. They will work with the EDGE Housing staff when determining housing needs for all sessions. They will assign each counselor to an appropriate group of campers along with assigning the counselors to their own rooms based upon the ratios outlined in Woodward Copper’s certifications. They will coordinate staff on camper arrival and departure days to ensure rooms are accurately booked, utilized, and cleaned. This individual will work with the EDGE and Woodward Copper staff to maintain camper safety in living quarters and will take all steps necessary to protect campers on their respective floors. They will also be responsible for the coordination of the cleaning team responsible for cleaning camper rooms between sessions.

They will communicate with the Day Coaches and the Overnight Counselors regarding camper issues to ensure needs are met; e.g., homesickness, peer issues, etc. They will communicate with campers’ families when a situation requires parental knowledge of an issue; e.g., unresolved homesickness, serious camp offense.

Essential Duties and Responsibilities:

Oversees camp office logistics, staff, and functions

Coordinating camper, staff and visitor travel needs to/from Copper Mountain

Coordinating with the Counselor Supervisor and Operations Manager for vehicle and staffing needs

Coordinating with medical personnel for medical travel needs

Assists balance camper financial accounts

Assists with registrations at activation events and in office prior to camp

Assists with training the camp office staff

Ensuring unique needs of sick, homesick, and/or injured campers are met

Maintain medical files for participating campers

Maintain and update SOP’s for camp office operations

Update camper accounts with necessary communication in relation to their experience at Woodward Copper

Coordinate housing needs for up to 200 campers and up to 100 staff

Assist in implementation of all aspects of the camp activities to ensure campers have the best experience possible

Be knowledgeable in all departmental aspects of Woodward Copper policies & procedures and be able to perform the frontline duties wherever/whenever required

Assist other areas of operation outside of the camp office including but not limited to camper activities, tent events, check-in, check-out, etc.

Flexible to working various shifts and hours including nights, weekends, holidays, and possible overtime

Participate in recreation activities enthusiastically

Effectively communicates with Woodward Copper staff including but not limited to Managers, Supervisors, Foreman, Agents, Coaches, Counselors, F&B & fellow staff daily

Organizes & maintains camper lists

Adheres to Woodward Copper’s Camp Accreditation with the American Camps Association

Adheres to Woodward Copper’s State of Colorado Child Care License

Assists the Office Supervisor with certification needs

Assists with general maintenance and cleaning of all camp facilities including, but not limited to, the Barn, the EDGE, the Café, etc.

Oversees the cleaning of camper rooms between sessions and works with hired cleaning team to ensure the rooms are within standard.

Reports to the Office Supervisor

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.Upholds the most professional image.Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Personal Attributes:

Is honest and has the highest integrity

Can handle and manage confidential information

Professional appearance. Adheres to grooming guidelines

Follows established policies and procedures. Is supportive of Core Values. Sets the example for others and is above reproach. Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules

Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes a habit responding to issues in a timely manner

Must be able to communicate with guests and staff of various language fluencies and on different levels with parents and children

Must be able to maintain professionalism under stressful and potentially high-pressure situations, as well as multi-task & problem-solve effectively in these situations

Regular attendance and punctuality are required

Is flexible with hours and days of work. Is able to work any hours of the day, any days of the week

Basic Requirements:

Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Must be able to lift 50 pounds.

Must have a valid US Driver’s license.

This position may require the use of a motor vehicle and the employee is subject to comply with the Driver’s Standards of Copper Mountain.

Must be at least 18 years old

Preferred Experience and Special Skills:

Experience with group transportation a plus

Medical experience a plus

Must be extremely proficient with MS office specifically MS Word, PowerPoint, and Excel

Experience with RTP One a plus

Should have experience with Camper aged groups, as well as older groups and adults

Cash handling experience preferred

Minimum 2 years’ guest service experience required

Must have 3+ years’ experience working with kids and/or teens

Previous resort experience in a high volume customer oriented environment preferred

Strong communication and organizational skills required

Must have High School degree or equivalent required

College degree preferred

Please note, you will need to include 3 letters of reference, highlighting character and why suitable to work with children.

CDL preferred but not required

CPR/First Aid certification preferred

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment. This will be posted for a minimum of 3 days or until the position is filled.

Can you see yourself here- Apply now!