Role Overview:   

Amplifon Americas, parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Summer 2025 IT Operations Internship. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. 

Our 10-week paid internship program is designed to align with your interests and skillsets, providing you with a unique opportunity to grow professionally. The IT Operations Specialist Intern will provide technical support for datacenter, applications, network connectivity, desktop computers and related technology. This role will require hands-on technical, communication, and interpersonal skills to provide tactical and technical infrastructure services to our corporate office staff and business partners.

Key Responsibilities: 

Monitor and maintain operations including technical infrastructure environments Contribute to the development and implementation of complex processes and procedures Provide end user support related to company devices Deliver excellent customer service using documented procedures and available tools to troubleshoot and resolve issues and requests Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services, as necessary Upgrade and configure system software that supports Amplifon infrastructure applications or Asset Management applications per project or operational needs Work with vendor contacts to resolve hardware, software and networking technical issues

Qualifications in this role include, but are not limited to: 

Must be an active junior or senior in a 4-year bachelor degree program focusing on computer science, computer engineering, information systems, or a related technical field.  Technical Certification (A+, MCSA, MCSE, CCNA, CCDA, or ITIL certification) also considered as part of education requirements Experience or exposure to administering the following technical systems or applications: Microsoft Active Directory, Windows Servers, Exchange, MSSQL Microsoft Azure, Google Cloud, Amazon Cloud, Microsoft SQL 2008/2014 VMWare Server backup and data/systems recovery/restores Client based antivirus systems (i.e. McAfee VirusScan) Client Operating Systems (MAC, Windows 7, Windows 10) Microsoft Office Tools

Preferred Experience and Skills: 

Demonstrated experience delivering superior customer service. Displays a high degree of motivation, dedication and team orientation. Must be comfortable working with all levels of the organization. Capable of reading diagnosing problems during business and non-business hours. Committed to providing a high degree of customer service. Must have good understanding of Networking, encryption concepts and security concepts. Excellent verbal/written communication skills. Demonstrates strong project management skills and is open to changes

About Us:

Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.  

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey. 

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation. 

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.