Operations Internship Program
The Role: Seeking incredible multi-taskers with strong problem solving and excel skills. Operations interns will work closely with clients and business partners to ensure the seamless delivery of Fidelity’s products and services through outstanding customer service support and detailed processing of transaction requests.
CE (client experience)- 3 types of teams: client facing associates predominantly on the phones bringing in clients onto brokerage platform Wealthscape; transaction processing and opening new accounts based on requests submitted by clients; AND training group by providing clients info and support to get the most out of Wealthscape.
HCO (healthcare ops)- Deliver the best service experience in the industry; customer obsessed and provides the right solutions to enable employees to make informed decisions about their health care benefits. HCO enables the digital tools that drive the best health and wellness decisions by our customer's employees. Want candidates who have a strong curiosity about process improvement and healthcare benefits.
FFIO (fidelity fund & investment ops)- provides investment management support services to Fidelity businesses and mutual fund shareholders. Provides a wide range of asset servicing functions including proxy research, information and data services, pricing, cash management, accounting, integrated solutions, relationship management, and global product services. Wants candidates that have analytic and tech background.
OSG (operation service group)- supports institutional, corporate clients as well as Financial Reps, Financial Rep Assistants, and shareholders, with a full range of servicing across the transfer agent spectrum by responding to inbound calls, performing trade execution, and acting as a client advocate throughout the organization.
Personal Investing- supports Fidelity’s Personal Investment associates and Retail clients with new accounts, account features, money movement and other needs. PI is dedicated to pursuing accurate and swift execution of every client requests.
The Skills You Bring
Highly organized and self-motivated
Time management
Accuracy & attention to detail
Analytical and problem solver
Customer centricity & satisfaction
Multi-task, prioritize, and meet deadlines
Effective communication
Flexibility to adapt to changing business needs
Data gathering and reporting
Process oriented
The Fidelity FIDTERN Internship Program at a Glance
The 10-week Fidelity Intern Program (we lovingly call it our FIDTERN Program) is our world-class opportunity for college-level students looking to explore and learn more about Fidelity's business and culture through a cohesive and centralized program experience. There will be numerous opportunities to network and learn from Fidelity associates.
Looking for tips on how to stand out during the application process? Our University Talent team members put together this helpful video with information to help you stand out and make the best impression. Good luck and we look forward to receiving your application!
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Fidelity Investments does not offer work visas for this role
The base salary range for this position is $50,000 - $70,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.