Overview:

To Support customer facing activities and supporting applications, driving initiatives to enhance user experience and product quality. This role involves actively contributing to the preparation of guidelines, migration plans, and collaborating with teams to identify business needs, ultimately supporting product development and commercial activities.
 

Responsibilities:

Assist in the preparation of product usage guidelines for customers. Help develop and implement customer migration plans to ensure smooth transitions. Drive service technology delivery initiatives such as data migration, systems integration testing, UAT, and end-user training. Ensure products developed comply with company policies and local regulations. Follow up on investigations into quality issues for resolution. Explore alternative approaches to resolve user issues while ensuring logical product flows. Recommend refinements and iterations based on usability testing results to achieve the ‘optimum’ user experience. Assist in the preparation of quality testing and follow up with the respective stakeholders. Provide technical inputs on quality gaps to the development team to improve product quality. Actively participate in product evaluations to identify gaps, issues with product interface, performance, and functionalities, making enhancements based on market and end-user feedback. Collaborate across teams to help identify business needs and develop simple project plans; break down tasks into actionable items for the team and support tracking of the team's progress to ensure alignment with the roadmap/project plans. Support the development of product collaterals/materials to aid commercial activities. Assist in training team members on new products and launches. Assist with the preparation of client presentation materials and product demonstrations. Translate needs into business requirement definitions and provide suggestions to more senior colleagues. Document the whole product development lifecycle and analyze data. Communicate updates and product launch features and benefits to clients.

Key Result Areas:

Successful development and implementation of customer migration plans. Increased product quality and compliance with company policies. Resolution of quality issues in a timely manner. Enhanced user experience through logical product flows and usability testing. Effective collaboration with cross-functional teams to meet business needs and project milestones. Development of comprehensive product collaterals and training materials. Accurate documentation of the product development lifecycle and data analysis. Clear and effective communication of product updates and benefits to clients.

Qualifications:

Preferred Supply Chain, Logistics Management, Computer Science, Information Technology, or related fields experience Proficiency in Office 365,  Knowledge in project management tools such as SmartSheet, Monday.com, Jira.

The hourly wage for this position is $20.00.     

Candidates are eligible for the following benefit: 

•  one (1) hour of paid sick time for every thirty (30) hrs worked, and up to a maximum of forty-eight (48) hrs each calendar yr.