KONE Corporation is a global leader in the elevator and escalator industry, dedicated to improving the flow of urban life. We provide innovative and eco-efficient solutions for elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization.
Are you interested in joining one of the world’s best employers?
We are seeking a motivated and detail-oriented
Summer Trainee, Service Operating Model
to join the Service Operating Model team in the Global Service Business unit in Espoo, Finland. This is a full-time, fixed-term position lasting 4–5 months, starting May/June 2025. Occasional remote work is possible, especially in July.
The Service Operating Model team is responsible to ensure that KONE’s Global Service business operating model elements are working together in an efficient and scalable way. The elements include data, processes, IT tools, organization, roles, governance and business performance management. The trainee’s task is to work on the documentation of the operating model to ensure it is holistic, up-to-date, and easy to keep up-to-date in the future. This role is critical to ensure the prerequisites for KONE Service Business’ sustained success are in place.
In this position, you will gain holistic knowledge about KONE's Service Business operations and processes across functions and teams, and stakeholder management experience.
Key Responsibilities and Activities:
Review all the documentation of KONE’s service operating model (residing in SharePoints and process documentation repositories) and work with stakeholders to renew the documentation when needed and ensure it is stored in the correct location.
Create a model and process for keeping the documentation up to date and create a plan on how to communicate and roll out the model to the organization.
Support Service Operating Model team, Global Data Management program, and other Global Service business teams in possible other projects or ad-hoc support requests related to Operating Model documentation, communication materials, meeting preparation, etc.
Qualifications:
Bachelor’s or Master’s level student in Engineering, Economics or similar. Studies related to business operating models, strategy, digitalization, organization design, IT architecture, data management and process development are considered an advantage
Systematic working style proven by excellent results in studies and/or previous internships
Previous work experience from administrative back-office tasks, and/or a B2B service business environment, is considered an advantage
Willing and able to perform repetitive tasks with stamina and precision
Excellent skills in MS Office tools: Word, Excel, SharePoint, PowerPoint. Skills in using modern AI-based tools to speed up work tasks is considered an advantage
Courage, agreeable working style and assertiveness needed to approach a wide group of senior stakeholders across the organization via multiple channels (phone, email, MS Teams) to request actions from them and follow-up on completion
Excellent spoken and written skills in English (no Finnish skills required)
What We Offer:
Opportunities to work on important projects that enhance the effectiveness of our Service business
Mentorship and guidance from supportive colleagues in a collaborative and inclusive environment
A supportive community and network of other trainees across KONE
Want to join the #PeopleFlow?
If you are interested in joining the KONE Service Operating Model team for the summer of 2025, please submit your application, including your resume, cover letter, and record of studies, through our Careers site at www.kone.com/jobs by February 10, 2025. First-year university students are also requested to include their record of Matriculation Examination (high school final examinations).
We look forward to hearing from you!
#LI-Hybrid
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers