Super Circle Lead (Retail CDD) is responsible for a predefined scope (segment, product or customer journey) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art CDD practice in place and is effectively and efficiently managing the CDD risk and operations of said scope.  

CDD Retail comprises of the Private Individuals; Small & Medium Sized Enterprise (SME); Private Banking; and Mid-Corporates segments, and covers all applicable customer journey types (onboarding, periodic review, event driven review).

As Super Circle Lead you will be responsible for one, or a combination of said segments and journey types.  

The scope of the role includes: 

Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels 

Hierarchical management of ~150 – 300 FTE (depending on complexity and maturity of the process), with 3 - 6 managers (Circle Leads) as direct reports 

Functional management of supporting teams like Subject Matter Experts, Quality Review teams, Business Intelligence 

Together with Netherlands CDD Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable. 

Managing of key stakeholders across geographical and organizational boundaries 

Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture 

Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes. 

Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits. 

Part of the local FCFP and CDD Retail management team 

The role reports hierarchically to the Retail CDD Cluster Lead in the Philippines. 

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

10+ years relevant work experience in running large international operational functions with a strong knowledge of Wholesale and/or Retail Banking products 

Leadership experience, preferably as manager of managers: 5 years as a minimum (performance and workload management, staff recruitment, leading team meetings and 1-to-1s, setting KPIs), 

Proven leadership competencies and you have demonstrated your self-awareness, global perspective, decision quality and your ability to manage complexity, collaborate, drive engagement, ensure accountability, drive results, build effective teams and instil trust. 

You have 5+ years in KYC/Compliance or related functions, with strong preference for CDD operational experience, leading both onshore and offshore teams. 

Ability to cooperate with senior stakeholders in countries and global head office 

You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders 

Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence and are able to use that to optimise the services 

Proven profound communication, convincing and advisory skills with the ability to work at all levels in the organisation 

Proven track record in strong controls’ environment and successful experience of interactions with Regulators 

Significant experience in running large complex programs and process reengineering 

You have an academic degree 

You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas. 

You have excellent interpersonal and organizational skills 

Fluent in English speaking and in writing. 

Willing and able to travel.