Your Job SUPERVISING INVOICE AUDITOR:

Location: Brazil - Remote

The Supervising Invoice Auditor ensures high level of Clients’ specifics and knowledge within the team and support in problematic cases. He/she is directly involved into newcomers education and onboarding. The Supervising Invoice Auditor ensures regular monitoring of – a) team level of performance; b) trends/dynamic within account for timely preventive solving/escalation to Team Lead/Delivery Expert

Position Specification

Primary/Business Responsibilities:
•    Ensure deep Clients’ specifics and processes knowledge within the team (including but not limited to – data processing, communication aspects, analytical support)
•    Ensure support of new personnel in terms of education and onboarding within team
•    Ensures regular monitoring of – a) generic team level of performance (if all actions are performed by the team timely and in a correct way); b) trends/dynamic within account for timely preventive solving/escalation to Team Lead/Delivery Expert
•    Identify the problematic points, risks, potential mistakes and not effective time spent on daily operations and timely escalate them to Operations TL;
•    To guide the audit processing team during the UAT business process;
•    Timely escalate to Operations Team Lead in case final product of Audit processing team cannot be delivered in time; 
•    Guarantee timely update of the business processes and SOPs (APT related part) documentation according to the business requirements;
•    Assist to Operations TL in day-to-day operational issues.
•    Ensure that data is processed in accordance with the settled KPIs (if applicable)

Effective communication organization:
•    Communicate with other teams via JIRA platform in terms of job requirements;
•    Communicate with external parties (Clients, Carriers) via Transporeon Freight Audit web-platform (Issue Resolution) and JIRA Service Desk platform

Expected Delivery Results to the Company:
•    All actions required from Transporeon Freight Audit are finalized within internal KPIs
•    Invoice audit process is finalized (invoice is approved) within invoice payment term via pro-active approach of data handling and potential risks minimization
 
KPIs: 
1.    Internal KPIs
a.    2 working days is common KPI for finalization of steps on TP side related to data processing (detailed description is available in OD SOP for each role/step)
b.    SLA (Service Level Agreement) in JIRA Service desk platform
2.    Invoice payment due date (where applicable according to the process)
 
Qualifications:

Education:
•    General Secondary Education or Bachelor/Master’s degree preferably in Audit/ Logistics /International Economic relations/ Banking/Accounting/Finance;

Experience:
•    1 + year of experience within an Audit Processing Team. 

Core Hard Skills:
•    Proficient user of FRED system;
•    Proficient knowledge of account business processes and Client data processing peculiarities;
•    Upper-Intermediate level of English;
•    Advanced user of MS Office programs.
 
Soft Skills & Competences:
•    Team player.
•    Organizational skills;
•    Presentation skills;
•    Excellent communication skills;
•    Interpersonal skills;
•    Time and Priority Management skills;
•    Customer-oriented;
•    Critical thinking;
•    Accurate;
•    Flexible;