This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside University Physicians Group (UPG) related to the Access experience. Reviews and takes ownership of any escalated or complex issues.

Provides day-to-day supervision of Access staff to promote an optimal patient experience customer service and availability of medical services.Investigates documents and resolves or refers problems and conflicts using the appropriate help chain.Advocates for patients and families while coordinating multi-visit scheduling appointments.Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UPG.Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.Maintains a positive and professional work environment conducive to professional development.In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent required. Associate’s Degree Preferred.

Experience: 3 years relevant experience

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity.  Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs. 

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.