Position Summary:

Supervise and support our Contact Center Auto Team by:

Promoting a strong sales culture for our Auto Team with a focus on ICBC, Private Auto & Vehicle Replacement Cost as well as upselling coverages, and cross-selling into habitational and other lines of businessDriving strong team and personal financial performance and accountabilityChampioning a client-centric approach to deliver an outstanding client experienceCultivating a culture of innovation, entrepreneurship, and employee engagementGuiding team member development to ensure the team has an appropriate level of understanding of product, process and customer service.

This role requires availability on Tuesdays and Saturdays. Business hours are Monday to Friday, 8:00 AM to 6:00 PM and Saturday 9:00 AM to 5:00 PM. so flexibility is essential.

Responsibilities:

Communicate, promote and reinforce departmental goals, objectives and targetsServe as the subject matter expert to support the team, taking calls from clients to stay relevant in call handling and assist with service level challenges.Conduct quality reviews of transactions and calls to measure compliance with standards, policies, and procedures; reinforce call center best practices and provide coaching for performance improvement while recognizing positive results.Provide day to day training, supporting, coaching team membersIdentify opportunities for business process improvements and operational efficienciesSupport in the development of business change, communications, and engagement plans; lead the execution of such plans to ensure deliverables are achievedProactively handle and resolve client escalations or concernsTime accounting and schedulingMonitoring volume of work and ensure appropriate coverageCollect data, provide insights and drive team member performance to ensure meeting and exceeding departmental KPIsProcess the team’s incentive payouts

Skills, Characteristics & Qualifications

Level 2 General Insurance LicenseMinimum 2 years’ Auto Insurance experienceHabitational experience and knowledge are an assetSales and results driven spiritAbility to work collaboratively with direct reports, colleagues and front-line talent to create a result driven and team-oriented environmentOutstanding client service abilitiesAbility to adapt and thrive in a changing environmentExcellent time management skills and ability to prioritize multiple demandsExceptional communication skills (written and verbal by phone, in person or online)Excellent knowledge of ICBC Policy Center. BC Auto Renew and Broker Link experience is an asset.Strong understanding of the personal auto insurance business including ICBC, private auto & replacement cost coverage.Proficiency in MS Office Suite, including Excel, Outlook, Word and PowerPoint.Completion of industry-related designation (CAIB, CIP, CRM) is an asset

The expected salary range for this position is $55,000- $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business We want you to be INNOVATIVE and open to sharing your ideas You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Some college (no degree)