Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Assists agents under their care in achieving goals (qualitative and quantitative). + Broad technical expertise and industry knowledge. + Ability to manage hiring and termination actions as per Conduent standards and client requirements + Ability to manage and supervise training for multiple employees, with QAT support via planned training and coaching sessions. + Manages performance appraisals and pay reviews for team members. + Accountable for functional, operational, and program management. **General Profile:** + Supervises daily tasks of the business, technical support via basic trouble shooting or by escalating to support teams, and production teams (in terms of solution to exceptional/urgent scenarios). + Responsible for team results (based on contractual requirements) + Works within established precedents and practices, with support from QAT team. + Evaluates and organizes information to solve for problems and challenges. + Ability to work without supervision. **Responsibility Statements:** + Delivers quality, productivity, and compliance KPI reports. + Coaches and gives feedback to team members to enhance performance. + Shares processes and business updates with the team. + Supervises the team to identify coaching opportunities. + Recommends training interventions when necessary. + Outlines best practices for associate growth and improvement. + Performs other duties as assigned. + Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._