Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Function Description** Supporting functions that enable the effective and efficient delivery of services and products. Partnering with operational teams to improve & transform business (processes), optimize knowledge, skills, productivity, quality and ensure compliance. **Job Family Description** Supporting functions that enable the effective and efficient delivery of services. Collaborating with operational teams to improve & transform business processes, optimize knowledge, skills, productivity, quality and ensure compliance. **_Job Information_** **Job Track Description:** • Achieves goals through the work of others. • Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees. • Requires broad technical expertise and company/industry knowledge. • Accountable for functional, operational and/or program management. • Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees. **General Profile** • Supervises the daily activities of business or technical support or production team focused on routine or transactional work. • Responsible for results of the team. • Works within established precedents and practices. • Analyses information to solve ongoing problems. • Typically does not perform the work supervised. **Functional Knowledge** • Has comprehensive understanding of a range of processes, procedures, systems and concepts within own discipline. **Business Expertise** • Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives. **Impact** • Has direct impact through responsibility for the quality of the tasks performed or services provided by the team. **Leadership** • Provides daytoday supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress. **Problem Solving** • Resolves problems by identifying and selecting solutions and applying technical experience and precedents. **Interpersonal Skills** • Requires tact and diplomacy to exchange ideas and information in a concise and logical way. **Responsibility Statements** Manages the development and growth of Operation Analysts to advance the divisional missions and objectives Oversees recommendations of the Operations Analysts team related to operational dashboards, Service Level of Agreements (SLAs), operating procedures, governance structures and metrics for process and cost improvements. Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team. Supports hiring of personnel and performs performance reviews. **Additional Information** _Performs other duties as assigned_ _Complies with all policies and standards_ Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._