REQ13209 Supervisor, Cage - Limassol (Open)

POSITION SUMMARY:

The Cage Supervisor assists Shift/ Cage Manager as to ensure efficient management of the allocated area in the Cage. In general, the Cage Supervisor undertakes cage operations and functions, supervises and supports the cashiers whilst on shift, is vigilant in recognizing potential AML risks and reports incidents to the shift manager and surveillance department

PRIMARY RESPONSIBILITIES:

Ensures the provision of professional and timely service to our customersMaintains sound knowledge of the City of Dreams Mediterranean (COD) Standard Operating Procedures and services.Consistently seeks to develop a trusting relationship and working rapport with team members.Ensures a positive approach to work, whilst assisting with the training of new and existing staff.Assists with the development, implementation and maintenance of business improvement processes to enhance operational efficiency.Ensure all duties are performed by the Cashiers in strict compliance with the Department procedures at the time.Ensures the accuracy of all transactions performed by the Cashiers on the allocated shift and takes ownership of the assigned inventory of cash, chips and/or cash equivalents including verification of the inventory at the end of the shift.Identifies and handles any issues related to the legal requirements of the transactions.Manages, coaches and develops the Cashiers as to ensure performance and succession requirements.Identifies training requirements for Cashiers.Checks and balances any discrepancies at hand-over; reports all incidents accordingly.Assists the Shift/ Cage Manager with the accurate allocation of staff to work stations.Assumes responsibility for an assigned impress of monies on a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance.Establishes and maintains a strong rapport with casino staff and valued customers.

QUALIFICATIONS:

Education & Experience

At least 5 years Supervisory experience preferably in a fast- paced Retail or Hospitality industry that includes shift workAnd/or at least 2 years’ experience in a Cashier/ Supervisor function in gaming industry

Skills / Competencies

The ability to Motivate others to achieve business objectives and common goalsTeam working skillsThe ability to anticipate and assess risks or opportunities and suggest potential solutionsGood level of spoken and written English Language; Greek language knowledge is an advantageComputer literateAttention to details and ability to work under pressure

PERSONAL COMPETENCIES:

Presents an efficient and people-oriented leadership styleMotivated to adapt to a dynamic, fast paced but closed environmentIs trustworthy, well presented, outgoing and self-motivatedDemonstrates a high commitment to delivering resultsAchieves agreed objectives and accepts accountability for resultsDisplays the highest level of integrityPresents a high commitment to improving customer serviceKnowledge of general casino operationsAble to work shifts covering 24 hours based on company needsOccasional travel to other properties where additional staff is needed may be requiredTo be of sound physical condition in order to work rotating shifts as well as standing for long periods of time.Strong problem solving, critical thinking, leadership and coaching skills