Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. JOB SUMMARY The Call Center Supervisor will be responsible for achieving productivity goals and meeting customer service standards. The Supervisor will also assist with the following areas: call evaluation and quality; reporting, training, development and cross training personnel, scheduling, and daily execution. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain daily point of contact with all support vendors and 3rd party systems. Knowledge of business and service level agreements. Excellent listening, attention to detail and verbal and written communication skills. Ability to work in a fast paced, high call-volume setting. Able to prioritize and multi-task several duties at the same time. Ability to identify and escalate priority issues, remain calm and effectively during emergency situations. Promote professional and personal development of individual team members by administering performance evaluations, training needs, constructive feedback, and growth opportunities. Qualifications JOB REQUIREMENTS Education / Training AA degree and BA/BS Degree preferred. Work Experience / Skills 3-5 years of experience in a Call Center OR experience in a fast-paced and mission critical response environment. Outstanding communication and interpersonal skills. Provide front line direction to Call Center Representatives, ensuring quality service is provided in each interaction. Ability to coach, train, develop and build a team. Excellent organizational and leadership skills with a problem-solving ability Ability to work independently and with minimal supervision. Ability to work overtime, Weekends, Holidays and Night Shift when necessary. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E-Mail, Word, Excel, etc. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc. Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.