Job Title Supervisor, Campus Events Box Office Agency Tarleton State University Department Campus Operations Event Center Proposed Minimum Salary Commensurate Job Location Stephenville, Texas Job Type Staff Job Description The Supervisor of the Campus Events Box Office leads all ticketing functions for events held on campus, with the exception of Tarleton State Athletic Events. This position plays a pivotal role in maximizing ticket revenue, enhancing the overall fan experience, and fostering strong relationships with event patrons and other key stakeholders. The position is responsible for all aspects of ticketing events and oversees the event day ticket office operations. Work hours: Mon-Fri; 8:00 AM – 5:00 PM or as work requirements indicate; This position may require work beyond normal business hours, weekends, and holidays; This is an on-site position located in Stephenville, Texas. Must be able to work remotely as requested by the university in times of inclement weather or other special circumstances. Responsibilities: + Serves as the primary point of contact for the campus events box office and the university’s ticketing software provider. + Builds and maintains event infrastructure within ticketing software for all ticketed events within the event center and other designated facilities and events across campus. + When appropriate, drives new business through the sale of ticket packages, including season tickets, group tickets and premium seating options. + Follows up effectively with customers and prospective customers to build relationships to help drive business and exceed assigned sales goals for all ticketed events. + Regularly produces accurate reports (sales, ticket manifests, etc.) + Works closely with the sales and marketing team by utilizing data and resources captured through the ticketing platform to drive sales of future events. + Sets up agreements and contracts with clients to provide ticketing services. + Manages and oversees reports for auditing and settlement purposes, as is required via event contracts as well as local, state and federal laws. + Produces and analyzes reports to provide sales and attendance trends and how they relate to sales, specials and promotions. + Reconciles events and balances financial transactions. + Ensures proper policy and procedure is followed as it relates to cash handling and sales transactions. + Oversees the development, execution and maintenance of ticket office resources including website, forms, documents, software & hardware. Education and Experience: + High School or GED or equivalent combination of education and experience + Five years related experience; including two years of related supervisory experience. Preferred Experience: + Experience with management of public event facilities and safety procedures. + Experience working on several projects simultaneously with specific deadlines. Knowledge, Skills, Abilities: + Strong leadership and team management skills + Genuine passion for service with the goal of exceeding guest expectations through the demonstration of enthusiasm and dedication to providing exceptional service. + Strong teamwork abilities through the collaboration, nurturing relationships within the team and valuing the importance of achieving shared goals. + Ability to work on several projects simultaneously with specific deadlines. + Enjoys handling unexpected challenges with flexibility and composure. + Capable of quickly adjusting to changes in the work environment to ensure guest satisfaction. + Thrives in a dynamic and fast paced work environment. + Meticulous attention to detail. Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. + Demonstrated ability to analyze data, generate insights, and use analytics to inform decision making. + Excellent communication, negotiation and interpersonal skills + Flexibility to work evenings, weekends and holidays as required. Salary Commensurate with experience Salary Range The target base annual salary range is $40,000 to $45,971 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees: Educational Benefits - employee perks that help enrich, grow, and foster career and professional development: + Family Education Benefit (Tuition Scholarship) (https://www.tarleton.edu/scholarships/employees/) – scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit! + Masters Educational Assistance (https://www.tarleton.edu/hr/masters-educational-assistance-eligibility-guidelines/) – is designed to invest in and assist employees further their knowledge, skills, and job effectiveness through 100% of eligible tuition and fees being paid on enrollment. Click link for additional guidelines and details! Employee Health, Wellness, and Financial Planning (https://www.tarleton.edu/hr/benefits/) + Fully covered employee health insurance + Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees’ insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days. + Dental insurance + Vision insurance + Retirement and Insurance programs Paid Leave (https://www.tarleton.edu/hr/benefits/) Tarleton employees enjoy one of the greatest PTO packages in the area! + Paid sick leave + Holiday pay + Vacation + Longevity pay + Paid Birthday Leave – Tarleton State University awards all leave-eligible employees paid time off for their birthday! Other + Complimentary tickets to all Athletic and Performing Fine Arts events! + Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium. + Employee Wellness Release Time + Staff Gym Membership Discount with Campus Recreation + and other Tarleton Discounts Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled. Application Procedure: During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action. Employment applications must include: + Completed online application + Cover Letter / Letter of Interest addressing qualifications + Curriculum Vitae or Resume + At least 3 current professional references and their full contact information Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is a member of the NCAA Division I, Western Athletic Conference. Strategic Planning for the Next Decade - Tarleton Forward 2030 (https://web.tarleton.edu/tarletonforward/) All links will open to a new tab + Employee Services (https://www.tarleton.edu/hr/index.html) + Benefits + University Leadership (https://web.tarleton.edu/president/) + Research and Economic Development + Traditions and History (https://www.tarleton.edu/traditions/index.html) Tarleton State University is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact employment@tarleton.edu .