At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
PURPOSE
The Supervisor, Club House ensures smooth and efficient operations in the restaurant's front-of-house area, delivering excellent customer service while maintaining high standards of quality, cleanliness, and organization. This role involves staff supervision, training, and coordination, with a focus on creating a welcoming atmosphere for members and guests.
KEY RESPONSIBILITIES
Schedule and allocate staff based on forecasted business levels.Provide on-the-job training, mentoring, and support to ensure team competency.Conduct daily pre-shift briefings to communicate goals, expectations, and updates.Monitor staff performance, provide feedback, and manage disciplinary actions when necessary.Maintain a culture of teamwork, professionalism, and inclusivity.Ensure all guests receive prompt, courteous, and efficient service.Address guest complaints and resolve issues to ensure satisfaction.Actively engage with customers to gather feedback and promote a welcoming atmosphere.Oversee reservation management and walk-in seating to optimize guest flow.Monitor FOH activities, including cleanliness, table settings, and service readiness.Ensure compliance with health, safety, and hygiene standards.Collaborate with kitchen staff to ensure seamless service delivery.Handle opening and closing procedures, including cash reconciliation and inventory checks.Manage FOH stock levels, including supplies, beverages, and small wares.Conduct regular audits to minimize waste and pilferage.Assist in budgeting, forecasting, and achieving cost efficiency targets.Coordinate with vendors and suppliers for timely stock replenishment.Maintain accurate records of daily operations, including staff attendance, sales reports, and incident logs.Assist in planning promotions, events, and special occasions.Ensure compliance with licensing regulations, including alcohol and food.QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in Business, Food & Beverage, or related field preferred.Minimum of 3 years of experience in F&B management, preferably in a clubhouse, hotel, or resort setting.Strong customer service management skills.Excellent leadership, communication, and organizational skills.Proficiency in inventory management systems, POS systems, and Microsoft Office Suite.Certification in food safety management (HACCP/ServSafe).Ability to work flexible hours, including weekends and holidays.BEHAVIOURAL TRAITS
Strong leadership and people management skills.Excellent communication and interpersonal abilities.Customer service-oriented mind-set with a focus on guest satisfaction.Proactive problem-solving and decision-making skills.OPERATIONAL REQUIREMENTS
Exceptional time management and organizational skills.Understanding of food & beverage operations, POS systems, and basic accounting principles.Compliance with health, safety, and service standards.Achievement of cost control and revenue targets.Visit our website and register for instant job alerts at careers.first-quantum.com
Follow us for the latest news at LinkedIn
If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE > Careers to apply internally for this opportunity.
If you are an employee without network access, contact your Site Recruiter.