Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Supervisor, Collections to help grow our company and ensure our

mission is achieved!

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity

for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class

experience that we provide to our customers. Progressive Leasing is known for the high-quality

assistance that we provide, and we love to continuously pursue excellence and compassion in all that we

do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the

same pod! The supervisor position is crucial to the operational excellence and world class experience we

provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.

YOUR DAY-TO-DAY:

• Actively lead and train members of the Collections Team to provide a world-class customer

experience while achieving top-line collection results

• Look to innovate and improve department processes to help push the department forward and

meet monthly department goals

• Accurately perform administrative duties in a timely manner

• Monitor and coach phone calls to meet NPS and QA expectations

• Develop team members to grow personally and professionally

• Deliver actionable performance evaluations, employee praise and discipline

• Address escalated complaints and resolve problems real-time and forward thinking

• Create and maintain a fun and competitive work environment

• Understand and interpret reports and data, utilizing this information to improve the department

• Ensure that saturation and service levels consistently exceed expectations for the team

• Motivate team members to achieve desired results

• Examine team behavior and practices to provide constructive feedback and direction

• Handle escalated customer interactions

YOU’LL BRING:

• Must have at least 6 months Collections Supervisor experience

• Must be able to work until 8pm MST and open to work some Saturdays

• Excellent communication skills, both written and verbal

• Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint

• Strong interpersonal skills with the proven ability to interact confidently and professionally with

customers and co-workers alike

• General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer

Protection Act

• Proven ability to coach and mentor others

• Bilingual Spanish speaking is a plus but not required

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.