As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** Supervises day to day activities of the credit and collections area including credit, billing, and collection efforts. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location. + Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Waste Management policies and procedures. + Monitor payment requirements on high dollar accounts. + Oversee collections staff to ensure outstanding accounts are called and collection files maintained. + Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures. + Hire, train, supervise and develop staff, including coaching, counseling and discipline. + Review, rate and evaluate credit/collections staff's performance on an annual basis in accordance with PDS guidelines as provided by the people department. + Direct or prepare financial reports in accordance with Waste Management requirements to ensure meeting various deadlines and due dates. + Creates and submits reports to senior management. **III. Supervisory Responsibilities** Supervisory responsibility for 3 collectors plus offshore team (managers and collectors.) **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: 4 years of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Must be authorized to work in the US. + Must be in the Phoenix area, no relocations. + Must be open to working in-office Monday - Thursday and remote on Fridays. + Accounting/bookkeeping, credit and collections, customer service and supervisory skills may be required. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting/hybrid. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click “Apply.” Equal Opportunity Employer: Minority/Female/Disability/Veteran