**DESCRIPTION** **Lead a High-Impact Support Center Team & Drive Success!** Premium is looking for a full-time Customer Service Supervisor in St Louis, MO to lead and supervise our operations support center team, providing critical support to our field associates and ensuring their needs are met efficiently. In this fast-paced leadership role, you'll guide, coach, and manage a team, fostering collaboration while optimizing workflows for efficiency and performance. **RESPONSIBILITIES** **What you will do:** + **Serve as the primary point of contact** for the Operations Support Center, ensuring efficient issue resolution. + **Provide operational and technical support** to the team of support representatives, maintaining a seamless workflow. + **Analyze associate performance metrics** and implement process improvements to drive efficiency and customer satisfaction. + **Assist in strategic and operational planning** , ensuring alignment with corporate goals, KPIs, and budgetary objectives. + **Support management in overcoming challenges** related to performance metrics, workflows, and cost-saving initiatives. **What’s in it for you:** + **Enjoy a great team culture** with fun internal events like **Bring Your Dog to Work Day** . + Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment. + Receive Premium-provided training to elevate your skills and expertise. + Grow with us—we love promoting from within and supporting career advancement. **QUALIFICATIONS** **Ready to Join? Here’s What We’re Looking For:** + Experience in a **supervisory/leadership role** within an **operations support center or call center** . + Strong **problem-solving and communication skills** with a customer-first mindset. + Ability to **analyze performance data** and drive improvements. + Proficiency in **Microsoft 365 (Outlook, Excel, Word)** . + Knowledge of **retail operations and/or technical support** best practices. **ABOUT US** Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels. When you work with Premium, you’re gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Sales Support **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $20.00 - $22.00 **Company:** Premium Retail Services, LLC **Req ID:** 3610