What you’ll need to succeed as a Supervisor, Customer Solutions at XPO

Minimum qualifications:

Bachelor's degree or equivalent related work or military experience 3 years of related experience

Preferred qualifications:

Strong project planning and development experience Experience building and improving processes and establishing metrics to track and illustrate performance Proficient in Microsoft Office Able to learn new systems quickly Available to work extended hours when necessary Able to travel occasionally Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines Excellent verbal and written communication skills Able to maintain high ethical standards and confidentiality Exceptional problem-solving skills

 

About the Supervisor, Customer Solutions job

Pay, benefits and more:

Competitive compensation package Full health insurance benefits are available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 10 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

Lead the team to achieve a superior level of customer satisfaction Facilitate account onboarding, including scope, training, process documentation, etc. Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements Ensure the team is meeting the expectations of both internal and external customers Advocate for best-in-class customer experiences and a customer-focused XPO culture Work directly with customers on complex issues to gather the voice of the customer (VOC) data Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings Collaborate with internal teams to drive continuous improvement Promote a high level of employee engagement Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.