Supervisor, Customer Solutions Requisition Id: 375907 Business Unit: LTL Location: North Richland Hills, TX, US, 76180 **What you’ll need to succeed as a Supervisor, Customer Solutions at XPO** Minimum qualifications: + Bachelor's degree or equivalent related work or military experience + 3 years of related experience Preferred qualifications: + Strong project planning and development experience + Experience building and improving processes and establishing metrics to track and illustrate performance + Proficient in Microsoft Office + Able to learn new systems quickly + Available to work extended hours when necessary + Able to travel occasionally + Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment + Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines + Excellent verbal and written communication skills + Able to maintain high ethical standards and confidentiality + Exceptional problem-solving skills **About the Supervisor, Customer Solutions job** Pay, benefits and more: + Competitive compensation package + Full health insurance benefits are available on day one + Life and disability insurance + Earn up to 15 days of PTO over your first year + 10 paid company holidays + 401(k) option with company match + Education assistance + Opportunity to participate in a company incentive plan What you’ll do on a typical day: + Lead the team to achieve a superior level of customer satisfaction + Facilitate account onboarding, including scope, training, process documentation, etc. + Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements + Ensure the team is meeting the expectations of both internal and external customers + Advocate for best-in-class customer experiences and a customer-focused XPO culture + Work directly with customers on complex issues to gather the voice of the customer (VOC) data + Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings + Collaborate with internal teams to drive continuous improvement + Promote a high level of employee engagement + Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .