Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

Job Description

The Supervisor, Entertainment is responsible assisting the Entertainment Costume Operations Manager with the daily supervisory leadership of the front line employees with a key focus on the daily operation of the Entertainment Costume Department.

Oversee the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained.Coach, monitor and track the hourly staff’s work processes.  Instruct and monitor costume staff in required daily techniques and procedures.Monitor and track daily labor hours and correct as needed to remain on fiscal plan.Monitor overall labor/training budgets and report to Manager.Work with Costume staff and Entertainment Management on solutions to issues.Oversee costume inventories and requests orders as needed.Maintain quality control for all costume pieces.Supervise team member schedules.  Perform proper and timely administration of daily payroll/time keeping.Oversee department staffing levels and hire new team members as needed.Communicate consistently with the hourly staff by providing feedback for both, recognition and opportunities for improvement, daily.Communicate with management and hourly team members, keeping communication open to maintain positive team member relationships.Provide coaching and timely investigation, responses to internal guest, and employee concerns.Develop and implement programs to improve internal guest and employee satisfaction.Monitor safety practices and respond to safety concerns.  Implement Company sanctioned safety procedures. Investigate and resolve Environmental, Health and Safety Issues.Assist and supervise with the installation of new entertainment costumes/projects and events, as needed.Perform other duties as assigned.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00-$28.00

QualificationsAt least 2 years of costume operations management/team leadership experience; pr equivalent combination of education and experience.Must be available to work on weekends, holidays and nights as required.Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.Thorough knowledge of MS Excel, Work and PowerPoint.

DESIRED CHARACTERISTICS

Two to four year college degree preferred, or equivalent work experiencesCostume technical knowledge a plusExcellent organizational, verbal and written communication skillsDemonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas.  Strong team player.Strong interpersonal and analytical skills.Strong time management skillsDemonstrated ability to work independently under pressure; proactive thinker/self starterAbility to multi-task and being flexible is essential.

USH Entertainment Department is committed to promoting a collaborative, productive, and engaging workplace for all employees.  We require Managers and Supervisors to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.

General Knowledge and Skills Required:  Supervisors shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.  The Supervisor shall be able to write reports, business correspondence and procedure manuals.  Supervisor will be able to effectively communicate, present information, and answer questions in one-on-one and group settings. 

Communicating and influencing: Communicate effectively with people at all levels in the organization. Give specific, timely feedback to managers and others to work together more effectively. Contribute to an enthusiastic, positive work climate that energizes others.

Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate corrective action up to termination if necessary. Provide associates with all the information, history and resources they need to do their jobs and to feel a partnership with the organization. Coach and develop company members for current and future responsibilities.  Communicate performance goals and standards routinely so that company members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that employees can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage employees to contribute; recognizing, reinforcing, and rewarding contributions. Encourage employees to be innovative and willing to take risks, tolerating well-intentioned mistakes.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

QUALIFICATIONS & KEY COMPETENCIES

Maximizing resources: Work collaboratively with all employees in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees. Maintain a productive balance between the concern for people and concern for work results.

Project Management:  Develop plans for accomplishing objectives, monitoring status, and providing regular status updates.  Provide relevant information to others in a timely manner and follow through with commitments made to others.  Recognize the broader implications of a project; doing all that should be done, not just as directed.

Learning and adapting:  Remain productive during periods of ambiguity, uncertainty and change.

Demonstrate a willingness to take on new challenges, responsibilities, and assignments.  Proactively utilize slower periods to improve work and or work environment; equipment maintenance, archiving, general organization, etc.

Leadership:  Set a positive, productive and communicative tone as a leader in the department.  Partner with the leadership team when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior management.  Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness.  Be available to all employees equally, treating all employees fairly.  Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].