REQ12538 Supervisor, Entertainment Development and Support (Open Date: 21/02/2025)

POSITION SUMMARY:

Supervisor is responsible for monitoring and support multiple teams work efforts to ensure a consistent high-quality experience, products, events, services and all offerings are provided. Support the day-to-day administrative functions within the Entertainment department.

The scope requires to perform routine quality assurance evaluations, communication with service providers and internal business units. To analyze and evaluate risks associated from the operation and to develop independent business continuity plan. This position requires strong organization abilities, time management, detail-oriented skills and effective communication with all internal and external parties.

PRIMARY RESPONSIBILITIES:

Assist to monitor and improve launched product, service, event and all offering to consistently enhance customer experience for all operation units and venues under Entertainment departmentConsolidate ideas for the development of the enhancement of product, service, event and promotion to continue to improve entertainment offerings quality and varietyLiaise with external parties, service providers and internal departments such as Brand & Marketing, PR, Legal, Risk Management, IT, Security, Property Services, EVS, Sales and Finance etc. to ensure all development and operations are fully supportedHost an event as an event organizer or to provide supervision and support when another colleague is hosting the eventConduct market research and report industry/market trends and development to managementSupport the planning and the organization of outreach job duties like trade shows, fairs, exhibitions, and other events not limited to Entertainment department or Melco venuesMonitor staff performance, appearance and service qualityEnsures high standards of personal presentation and grooming for the Entertainment teamUpdate all department SOPs and to maintain all Standard Operating Procedures and training materialsEnsure the Development & Support team adheres to all polices and regulations Conduct / arrange trainings to ensure the efficiency and standards of the DepartmentEnsure effective communication and administrative functions within the day-to-day functioning of Entertainment department. Arrange cleaning schedule for all areas, order inventory supply when required and to report the maintenance of equipment and utensilsMaintain stock inventory and to liaise closely with Supply Chain in procurement and purchasing, in accordance with the SOP of the CompanyEnsure all purchasing records and supporting documents are accurate and kept well for all transactionsUpdate the list of current and non-current supplier lists and service contractsSupport the employee engagement program for the entire Entertainment departmentMaintain an accurate list of employees’ special dates. Organize celebrations, ceremonies and department gatherings to increase the engagement and motivation of the Entertainment departmentPerform other reasonable job duties as assigned by supervisors

KEY PERFORMANCE INDICATORS:

Good communication skillsStrong organizational and leadership abilitiesDetail oriented with the ability to work independently and under pressureWillingness to learnReady to work at irregular hours, including weekends and eveningsEnsure the perfection of venue conditions at all timesSeek for continuous improvement and is creativeWork collaboratively and communicate with management team

QUALIFICATIONS:

Experience   

3 years working experience in supervisory role

Education  

University graduate
 

Skills / Competencies

Detail oriented with strong problem-solving skillsPeople oriented with good social skillsSkills in managing time, setting priorities and organizing workExcellent command in both written and spoken Cantonese and EnglishBe skilled in cost management, analysis, service recovery and marketing conceptHave excellent leadership capabilities and charisma; skills to influence, inspire, and motivate key stakeholders and employeesWork collaboratively and communicate with management teamMaintain physical stamina and proper attitude, and the ability to deal effectively with guests, management, employees, and outside contactsHighly developed ability to coordinate and to manage several tasks simultaneouslySkills in reviewing, developing and managing operational procedures