POSITION SUMMARY:
The Supervisor, Floors is responsible for the cleanliness and maintenance of the guest rooms, corridors, floor service area/pantry and surrounding areas. Coordinates with and supervises all Room Attendants on the guest floors and ensures the proper completion of all tasks in accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation.
PRIMARY RESPONSIBILITIES:
1. Monitor and maintain the cleanliness of the room according to the set standard of the company.
2. Ensure that guests are not only delighted but are also retained as both are the primary focus of all job functions.
3. Spot check the standard set up of all amenities, equipment and facilities in the guest rooms/villas and ensures that these are complete, functioning properly, in good working order and clean.
4. Supervise turn-down service to ensure tasks are completed in accordance with established procedures and practices.
5. Ensure that all guest complaints are handled politely, timely and efficiently and update guest history remarks for future reference.
6. Manage staff productivity within established benchmarks - recognizing excellence and counselling/setting programs for those staff not achieving.
7. Assist the Assistant Housekeeper in ensuring that the Preventive Maintenance of guestrooms is completely done and that general cleaning of the room is done.
8. Assist in the management, coaching and development of Room Attendants to ensure competence, performance and succession objectives are met. This includes conducting training, performance reviews and counselling on all staff in accordance with Performance Management System.
9. Adhere to all security and maintenance procedures and practices including reporting any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner.
10. Ensure that standards on staff grooming, appearance and conduct are properly maintained at all times.
11. Ensure that all hotel emergency policies and procedures are clearly understood and all staff members are fully trained and equipped to handle emergency situations.
12. Practice cost containment, control the par stock, its usage and stock taking of supplies and linen.
13. Perform all duties in a manner that is environmentally responsible. Drive and lead staff to reduce wastage of supplies, paper and other materials, conserve water and electricity and recycle glass, cans and paper whenever possible.
14. Report accidents, injuries, unsafe work conditions and/or security issues to supervisors.
15. Recommend and/or execute management policies on staff disciplinary actions.
16. Responsible in preparing report and updating KAIZEN Daily Visual Monitoring board and ensure established KAIZEN program are adhere too.
17. Perform any other duties as maybe assigned by immediate superiors.
18. Assigns duties and responsibilities to Housekeeping Attendants.
19. Conducts checks on works done by Housekeeping Attendants.
20. Reports adverse guest comments.
21. Reports lost and damaged items.
22. Reports and follow-up on repair and maintenance work.
23. Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
24. Conducts checks on works carried out by Contractors.
25. Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
26. Ensures function rooms and toilets are clean before commencement of function.
27. Plans and schedules periodic works such as, carpet shampooing, and high dusting.
28. Ensures scheduled periodic works are carried out.
29. Liaises closely with Florists regarding floral arrangement in the hotel.
30. Performs pre-setup for V.I.P. arrivals.
31. Operational (continued)
32. Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
33. Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
34. Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
35. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
QUALIFICATIONS:
I. Experience
Minimum 2 years working experience in a similar position in an international hotel.
II. Education
College graduate
III. Skills / Competencies
1. Responsible, self-motivated and independent.
2. Able to work with minimum supervision.
3. Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees.
4. Ability to move lifts, carry, push, pull and place objects on frequent basis without assistance.
5. Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
6. Ability to extend time of duty when needed.
7. Excellent interpersonal skills.
IV. Other Attributes
1. Able to take ownership and displays initiative.
2. Service oriented
3. Able to lead and motivate the team.
4. Basic computer skills