Job Purpose*

The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.

Roles & Responsibilities* 

Manages and leads an efficient and professional team who will exceed customer’s expectation Monitors and allocates resources according to productivity level in order to achieve service excellence Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes Reviews and implements new initiative from internal and external customers Supports and rolls out any system or process enhancement implemented by corporate Achieves consistency in output of docs / services that is timely, complete & accurate

Qualifications*

Bachelor's degree is required, with preference for Logistics Management Able to speak and write in English 3 years of working experience in similar industry with at least 1 year in supervisory capacity Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels With 3PL / 4PL background in a shared services company