REQ9665 Supervisor, Housekeeping (Open)

POSITION SUMMARY:

The Supervisor, Housekeeping is responsible for the supervision for the cleaning of guest rooms, guest floor corridors, heart of house areas and other service areas in accordance with established company’s standards and checklists.

PRIMARY RESPONSIBILITIES:

Ensures all allocated daily tasks are completed in accordance with established SOPs, guidelines and checklistsMonitors and maintains the cleanliness of the rooms according to the company’s standardsAssists in the supervision of the other sections of the department as requiredAssists in the management, coaching and development of Room Attendants to ensure competence, performance and succession objectives are met. This includes conducting performance reviews and counselling on all team members in accordance with Performance Management System of the City of Dream MediterraneanMaintains the cleanliness of the heart of house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow team members of potential risks as requiredUndertakes cleaning duties when requiredCommunicates with fellow team members and departments to proactively service guests and ensures the standards are maintained as well as guest requirements are satisfiedMonitors the Turndown process and ensures all procedures are followed in accordance with established practicesLiaises with other departments to ensure timely and effective service is providedAssists to ensure the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standardsMonitors operating supplies and strives to reduce costs while promoting awareness to the departmentParticipates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasksMaintains the highest standard of professionalism, ethics, and attitude toward guests and colleaguesPerforms any other duties as may be assigned by leadershipReports accidents, injuries, unsafe work environment and/or security issues to leadership/ managers

KEY PERFORMANCE INDICATORS:

Positive customer FeedbackContinuous progress of Technical SkillsStaff Retention and Development

QUALIFICATIONS:

Experience

Minimum 2 years at a Housekeeping supervisory role in a Five-star Hotel

Education

High school diploma

Skills / Competencies

Attention to detailExcellent interpersonal and customer service skillsGood negotiation and conflict resolution skillsFluent in both written and spoken EnglishComputer literate with PMS, Word, PowerPoint, ExcelStrong problem solving, critical thinking, leadership and coaching skills

PERSONAL COMPETENCIES:

Achieves agreed objectives and accepts accountability for resultsMust be able to lift minimum 12kgDisplays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable