Team and Role Introduction:
Support Area Hub Manager to deliver the most reliable hub services by focusing on simplifying, standardizing and fine tuning hub processes. Focus on improving processes, facilitate issue resolution, and manage hub operational costs, enhancing productivity & operational efficiency.

Responsibilities:
Planning
- Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.

Reporting
- Working closely with Area Hub Manager on matters related to hub operations.
- Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
- Update the Daily Dashboard & conduct daily pre-work briefing to share performance trending, giving & getting feedback from hub staff.
- Establishing good communication and good relationship with internal & external parties.·

Analyzing
- Analyze issues & work closely with Hub Manager for corrective & preventive solutions.

Optimizing
- Manage hub operational processes in terms its performance, compliance & optimizing its processes.
- Simplifying & standardizing hub processes for better compliance & improve services.
- Working closely with Hub Manager to initiate optimizing programs towards achieving better productivity, efficiency, unit cost & possible expansion of coverage. ·

Cost Management
- Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.·

Leadership Culture
- Working closely with Hub Manager to initiate staff development programs in terms of identifying training needs & people development strategies.
- Manage & evaluate staff performance & development.
- Coaching & motivating team members