THE DEPARTMENT The role of the RevGen learning and development team is to scale valuable output and consistently improve sales results at all levels by planning, coordinating, and directing learning, knowledge, change, and performance management activities in pursuit of greater seller success, leading to better margins and revenue growth. THE POSITION The Supervisor is responsible for the following actions, behaviors, and results: • Interview, hire and lead a team of Sales Effectiveness & Enablement Specialists, using SMART goaling for mentoring and coaching of team members. • Onboard new sellers efficiently, ensuring confidence and value addition to their Line of Business and the organization. • Utilize the ADDIE model to analyze, design, develop, implement, and evaluate sales learning programs for new hires and experienced sellers. • Collaborate with sales operation leaders to develop a comprehensive continuing education sales training program for all levels within the organization. • Coordinate onboarding of new sellers by liaising with various departments and teams. • Manage multiple sales learning initiatives to maximize the value of learning deliverables, including tracking and change management tasks. • Select appropriate instructional methods and manage sales learning tools to ensure continual improvement and enhancement for sellers. EDUCATION The preferred candidate will hold an associate degree in a related field, three to five years related experience, or equivalent combination of education and experience. EXPERIENCE PREFERRED The preferred candidate has noteworthy experience in the following areas: • Working in a similar position within the human resources, sales training, and/or employee development field • Training and platform skills encompassing analysis, design, development, implementation, and evaluation • Extensive knowledge of an inside sales or contact center sales organization • Performance evaluation, coaching, and counseling for improvement • Systems and business process skills • Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc. • Learning Management Systems and Sales Enablement tools and practices • Blooms Taxonomy or other related action-oriented learning outcome tool TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Title:** _Supervisor, Learning & Development_ **Location:** _India-Gujarat-Ahmedabad_ **Requisition ID:** _043XE_