Details **Open Date** 08/20/2024 **Requisition Number** PRN39590B **Job Title** Supervisor, Library **Working Title** Supervisor, Library **Job Grade** D **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Night **Work Schedule Summary** Sunday through Thursday, 3pm to 12am. **VP Area** Academic Affairs **Department** 00790 - Marriott Library - Operations **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $25.00 to $27.00 **Close Date** **Open Until Filled** Yes **Job Summary** If you are looking for an exciting opportunity to support an academic library by managing library operations related to information services, circulation, facility management, and health & safety during evening hours, this job may be for you. Duties include handling information and reference inquiries in person, over the phone, and through chat. Additionally, this position helps maintain the library productivity environment by supporting service inquiries and referral services for ProtoSpace, the Knowledge Commons, and specialty reference. Because of the mix of duties and responsibilities in this position, we are seeking applicants interested in learning new skills, raising the level of service, and working collaboratively in a fast-paced environment. This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path. We are interested in identifying and interviewing candidates with experience and expertise that will contribute to advancing our mission to provide everyone with access to information resources and educational opportunities. **Responsibilities** **Lead patron service at all service desks during night hours Sunday through Thursday:** Oversees the department’s commitment to quality customer service and promotes the careful and professional arbitration of user conflicts while working at service points approximately 32 hours per week. + Leads the part-time staff. + Ensures proper training and professional development of part-time staff. + Assists in creating and modifying department schedules to ensure proper coverage of all service desks at night. + Assists in tracking, accumulating, and reporting relevant department statistics as assigned. + Provides reference, information, and circulation assistance at all library service desks: + Provides information and referral services including connecting patrons with online tools and how-to guides. + Provides information by searching or recommending print or electronic sources or titles, placing material requests, searching shelves, or referring to other libraries or community sources. + Instruct patrons in using online catalog, print and electronic sources to access information, and in using computers and equipment. + Assists with on-demand circulation and cashier transactions. + Fulfills Automated Retrieval Center ( ARC ) requests after 6 pm Monday – Thursday and on Sundays. **Coordinate technology services:** + Helps manage the technology equipment fulfillment program. + Performs basic troubleshooting and maintenance on equipment and/or completes reports to the e-ticket system. + Develops and follows the cleaning and maintenance schedules of equipment in the Knowledge Commons and ProtoSpace. **Contributes to the safety and protection of library patrons, employees, and collections:** + Helps maintain a safe and secure environment by conducting facility rounds, monitoring activities to ensure compliance with library policies, assessing and reporting suspicious activities to the proper campus agencies, and acting as first responders in emergencies, including library or campus evacuations. + When the library serves as an evacuation site for large-scale campus and stadium events, the supervisor assists in sheltering evacuees inside the library under the direction of Campus Emergency Management. Assists with staff assignments and schedule changes for evacuation preparation as part of the University’s Incident Action Plan. + Responds to building emergencies in the library and works directly with the desks on resolution. + Clears and Secures the facility at close. **Minimum Qualifications** Six years related experience including one year supervisory experience or equivalency (one year of education can be substituted for two years of related work experience) required; basic knowledge of library science techniques and principles in order to provide oversight to assigned area required. Demonstrated human relations and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** Experience with customer service and working in a team environment, preferably with technology and in an academic environment. Experience with Windows and Mac operating systems, software applications, and troubleshooting technical issues. Approachable with excellent communication skills to work effectively with students, staff, faculty, and other library users. Good organization skills and an interest in learning new systems. The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one. In your resume and cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals. **Type** Benefited Staff **Special Instructions Summary** A **ll applications received by August 30, 2024 will receive full consideration.** This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Utah within 5-7 days of notice. When prompted to do so, please upload three (3) professional references. A cover letter is not required, but you may attach one as an optional document. **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.