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The University of Miami/UHealth Center of Wellness and Recreation has an exciting opportunity for a full-time Supervisor and memberships to work in Miami, FL. The Supervisor, Memberships will oversee the membership operation and will train customer service representatives.  They will make improvements to current processes and procedures to increase efficiency and better serve our members.  They will ensure that excellent customer service is always provided to members and visitors.

CORE JOB FUNCTIONS                                                                                                          

Supervises membership daily functions and activities, including sales, customer service, and operations. 

Processes new memberships, renewals, cancellations, and program enrollments, as well as sales of day passes, locker rentals, classes, fitness assessments, personal training packages, and pro-shop items.

Converts prospects to active members by answering questions, following up after tours, and demonstrating value of membership.

Familiarizes oneself with club management software (Fusion) and trains staff in proper data entry, sales, and lookup procedures. 

Reconciles daily sales reports and ensures that staff are handling payments properly.  

Works with accounting staff to deposit payments, set up recurring charges and payroll deductions, and resolve billing questions.

Solves complex and unusual problems and communicates solution or requested information to the customer. Presents unresolved situations to leadership for further review. 

Refers concerns to other service areas/departments, such as fitness and wellness staff, parking office and Gables Wellness Center.  

Reviews membership processes and procedures and recommends improvements as needed. 

Coordinates short-term and ongoing membership promotions.  Tracks special rates and discounts and applies accordingly.   

Attends internal and external events such as benefits and wellness fairs in order to market the facility and increase sales. 

Conducts membership data audits and produces reports on membership metrics.

Supports front desk or fitness floor operations when front-line staff are not available or need assistance. 

Other job-related duties and projects as assigned.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

High School Diploma or Equivalent

Minimum 3 years of relevant experience

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals, and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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