**Supervisor, Metering** Company **UniSource Energy Electric** Location **Kingman, AZ** Requisition ID **5823** **About Us** UNS Energy Corporation (http://www.uns.com) , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. (https://www.fortisinc.com) , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service. **Your Employer of Choice** Our culture is rooted inshared core values (https://www.tep.com/careers/#values) that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story. We create opportunities for employees to thrive through: + **Continual growth:** In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities. + **Active Engagement:** We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture. + **Total compensation:** UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more. Hear from some of our employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - Supervisor, Metering** Position Title: Supervisor, Metering Business Reporting Unit: UNSE AZMetering/Customer Techs FLSA Status: Exempt Level: Non-Manager EEOC Category: First/Mid-Level Officials EEOC Job Group Supervisors/Team Leaders Does this position involve transmission and/or marketing functions? - TRM, MKT, or N/A N/A CIP status -Cyber, Physical, Both or Neither (Select one) None Job Code KG954 Safety Sensitive: Yes Last Business Review Date May 2018 **_Position Description:_** Responsible for planning, organizing, and directing the overall operation of the Meter Shop in accordance with policies and procedures, current federal, state and local standards, guidelines and regulations governing the Utility industry. Providing quality and efficient customer service to customers through the daily supervision of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. **_Position-Related Responsibilities:_** · Supervises, coordinates, provides leadership to, and facilitates the activities of assigned work group, including safety, prioritizing, workflow allocation, quality control, staff scheduling, performance reviews and employee relations. · Addresses disciplinary and/or performance issues, in conjunction with LR/HR, according to company policy, and communicates effectively with employees regarding corrective action. · Provides feedback to employees during progress reviews; provides direction to employees and resolves technical questions; monitors workflow allocation to minimize overtime, backlog and customer complaints. · Reviews area operations to identify process and procedure improvements. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. · Provides input and administers work group budget to ensure cost-effective use of resources. Estimates costs and analyzes actual cost variance from budget and explains differences. · Coordinates and interfaces with other groups to ensure activities are scheduled effectively. · Identifies viable alternative solutions to resolve customer requests and plans activities to eliminate delays. Ensures that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan. · Complies with and administer the terms and conditions of the Collective Bargaining Agreement. · Assumes fiduciary responsibility for operating the business and provide recommendations on cost improvement measures. · Ensures that the Performance Management program is administered uniformly and effectively. · Perform other duties as assigned. **_Management Responsibilities:_** · Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan. · Comply with and administer the terms and conditions of the Collective Bargaining Agreement(s). · Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures. **_Knowledge, Skills and Abilities:_** (Equivalent combination of education and experience will be considered.) · Demonstrated ability to communicate effectively with diverse groups across functional lines. Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. · Broad-based business knowledge, including financial analysis and project management and a thorough knowledge of electric utility services, products, service requirements, construction standards, codes, ordinances, franchise agreements, Blue Stake laws, right-of-way and easements. · Proficient in the use of personal computer applications, including but not limited to, Microsoft Excel, Word, PowerPoint, and Outlook. · Assigns work to section personnel and evaluates work status to ensure satisfactory progress and completion. · Oversees and assures that all activities are performed in a manner which optimizes costs and efficiencies for the organization. · Regular and predictable attendance · Safety and situational awareness · Confidentiality for all matters regarding highly sensitive corporate and employee information All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct and maintain: Salary Zone: M1 ($87,000 + DOE) Interested applicants must apply by 11-18-24 Last HR Review Date: 4/25/19 **Pay Rate:** $87,000 + DOE **All job offers are contingent on successful completion of a pre-employment drug screen and background check.** California Job Applicants -click here (https://www.tep.com/california-job-applicant-and-independent-contractor-privacy-notice/) to see our Job Applicant Privacy Notice.