Are you someone who embraces change? Do you love to support customers? Are you a team leader who can institute change management for your team? If so, you might be a great fit for our National Field Support (NFS) Supervisor role, a part of Spectrum’s Field Operations Unit.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The National Field Support Centers here at Spectrum are truly the traffic controllers of the company.
BE PART OF THE CONNECTION
NFS Supervisors are responsible for the supervision of direct reports, to ensure successful completion of all National Field Support (NFS) activities which include provisioning, activations, troubleshooting, repair, technical workforce jobs, routing and quota management. Responsible for hiring, training, development and performance evaluations of their teams.
This role is office based in a fast-paced call center environment that is operated 7 days a week. You will be required to work weekdays, nights, and weekends.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Proficient in communicating in EnglishAbility to effectively communicate with customers and external vendors in a courteous and professional mannerAbility to maintain confidentiality of customer and business data at all timesAbility to work with others to resolve problems and handle outside requestsAbility to use personal computer and software applications (i.e. Word, Excel, Pro Com, etc.)Ability to communicate orally and in writing in a clear and straightforward mannerAbility to show judgment and initiative and to accomplish job dutiesAbility to prioritize and organize effectivelyAdvanced knowledge of NFS' tools and systemsEducation
High school diploma
Related Work Experience
Telephone service delivery experience 4+
Switch operations or telephony operations 4+
Service activation experience 2+
Supervisory experience 1+
Telephone customer service experience preferred
SPECTRUM CONNECTS YOU TO MORE
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skillsDynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the companyCompetitive Pay: Generous starting pay Total Rewards:See all the ways we invest in you—at work and in lifeApply now, connect a friend to this opportunity or sign up for job alerts!
Job Code : TDP415
2025-47457
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13555 Business Unit: Field Operations Zip Code: 33765
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.