Position Summary

Oversees the quality of registrations for both the Admitting and Emergency room registration, ensures twenty-four hour staffing for the Patient Access Department, evaluates each staff member for quality of performance, monitors training for all new staff members, and ensures all new implementations involving registration are completely tested. Acts as liaison between Patient Access and all departments in HHS.

Primary Position Responsibilities

Plans, organizes, and coordinates activities in Patient Access. Education and training of Patient Access staff. Scheduling, staffing, and hiring. Assumes PSR Role when needed.

Qualifications

Minimum Education: Required: High School Diploma or Equivalent Preferred: Associate’s Degree  Certificate and/or Advanced Specialized or Technical Training: CHAM or CHAA
Minimum Years of Experience (Amount, Type and Variation): Required: 5 years hospital registration experience Preferred: Prior hospital supervisory experience preferred
License, Registry or Certification: Required: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) Preferred: None
Knowledge, Skills and/or Abilities: Required: Excellent organizational, management and communication skills, PC skills Preferred: Hands-on Hospital Information systems experience