Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . CORE JOB SUMMARYThe Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the department’s goals and objectives.CORE JOB FUNCTIONS1. Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.2. Ensures that staff members adhere to all established policies and procedures.3. Assists with planning, organizing, and scheduling to accommodate daily expected volumes.4. Communicates any patient flow issues to appropriate managing staff.5. Verifies patient demographic and insurance information, and edits information as necessary.6. Explains consent for treatment, financial liability, and HIPPA to patients.7. Initiates performance management processes to address on-going performance issues.8. Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.9. Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:High School diploma or equivalent requiredExperience:Minimum 4 years of relevant experience requiredCertification and Licensing:Refer to department description for applicable certification requirementsKnowledge, Skills and Abilities: + Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks. + Training & Development: Providing employee training and motivation to enhance skills. + Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. + Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. + Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H7