Position Summary Coordinates and supervises the activities of assigned areas of Patient Registration Department. Researches and monitors patient accounts for accuracy making charge adjustments or necessary corrections to ensure proper insurance reimbursement. Maintains statistics for area of responsibility. Monitors patient wait times to ensure patients are registered in a timely manner. Monitors existing procedures and helps to identify and implement new procedures when necessary. Minimum Qualifications Work Experience Two years of patient registration experience required.
Education Associate’s or Bachelor’s degree preferred.
Certifications/Licensure None required. Leadership Performance Standards Delivering Results Oversees and provides direction to staff members related to completion of work, work schedules, and work assignments within established policies and procedures of Med Center Health. Provides leadership in problem identification and resolution, and coordinates resolutions in collaboration with department leader. Staffing and Development Assists with hiring, training, development, and retention of employees who have the appropriate level of job knowledge, skill and overall fit to the department and to the organization. Communicates job performance expectations and provides performance feedback that facilitates development. Provides input in the completion of and the delivery of employee performance evaluations and actively addresses employee performance concerns through conflict-resolution. Cultivating a Strong Workplace Actively champions employee engagement. Is well aware of employee morale and intervenes appropriately to maintain high levels of employee morale and engagement. Fosters a team atmosphere and facilitates open communications to support Med Center Health’s mission, vision and values. Encourages teamwork among staff; facilitates resolution of team conflicts and promotes respect between all team members and across the organization. Financial Performance Provides input in the development and management of the department budget. Assists department leader with analyzing costs, developing programs to assure compliance with budgetary constraints and providing justifications for budget variances. Job Specific Performance Standards The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
  Researches and monitors patient accounts for accuracy making charge adjustments or necessary corrections to ensure proper insurance reimbursement.  Maintains statistics for area of responsibility.  Monitors patient wait times to ensure patients are registered in a timely manner.  Monitors existing procedures and helps to identify and implement new procedures when necessary.