Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Scope of Work to Be Performed:** The role supervises the day-to-day operations of the department, ensuring efficiency, compliance, and continuous improvement across key functions. This includes overseeing team performance, resolving escalations, managing payroll processes, and driving operational excellence. **Department & Team Management:** + **Supervises daily activities** of the department, ensuring operational efficiency and alignment with organizational goals. + Monitors **team performance** , ensuring employees meet established guidelines and expectations. + Provides **coaching, feedback, and performance reviews** , fostering professional development and accountability. + Addresses employee-related concerns, including performance management and conflict resolution. + Ensures adherence to **HR policies on hiring, termination, time-off management** , and employee relations. + Manages **staffing levels** to optimize workload distribution and operational effectiveness. + Leads **business continuity and disaster recovery planning** to mitigate risks and ensure resilience. + Directs and oversees **internal and external audits** , ensuring successful completion and compliance with regulatory requirements. **Payroll Management & Compliance:** + **Supervises payroll processing** , ensuring accuracy, compliance, and timely execution per established standards. + Manages **FEPS Payroll** for the department and oversees **US & Canadian Payrolls** in compliance with Service Level Agreements (SLAs). + Resolves **payroll escalations and discrepancies** , ensuring prompt issue resolution. + Ensures payroll records **align with statutory requirements** and internal policies. + Oversees **payroll-related audits** , ensuring compliance with reporting and filing regulations. **Process Improvement & Compliance:** + **Leads process enhancements** to improve payroll operations, reporting efficiency, and data accuracy. + Implements **new payroll systems and technologies** to drive performance improvements. + Monitors compliance with **company policies, regulatory mandates, and industry best practices** . + Identifies **opportunities for workflow optimization** , increasing efficiency in business processes. **Interpersonal & Leadership Skills Required:** + Strong **problem-solving and conflict resolution** abilities. + Effective **team leadership and coaching** skills. + Ability to **influence and align teams** with organizational goals. + Clear and professional **communication of expectations, feedback, and directives** . + Proactive approach to **risk management and operational continuity** . + Strong **stakeholder and client relationship management** skills. + High level of **professionalism, integrity, and discretion** in handling confidential information. **Experience & Qualifications Required:** + **Experience:** 3+ years of supervisory or management experience in payroll or a related field. + **Education:** Minimum of a **Bachelor’s Degree** in a relevant discipline. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._