You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose:** Lead and supervise a team of employees responsible for service delivery enterprise-wide. Evaluate and establish work procedures and standards to improve efficiency, effectiveness, and consistency of processes. Analyze and report on production and quality metrics to the team and department leadership. + Lead and supervise a team of employees responsible for service delivery enterprise-wide + Evaluate team member performance & deliver feedback to team members regularly + Analyze and report on production and quality metrics to the team and department leadership + Evaluate and establish work procedures and standards to improve efficiency, effectiveness, and consistency of processes + Organize, assign, and review the work of team members and arrange staffing plans for peak workload + Receive and respond to escalated cases + Support team through participation in projects and initiatives + Performs other duties as assigned + Complies with all policies and standards **Education/Experience:** Bachelor’s degree or equivalent experience. 5+ years of Customer Service Center and/or human resources experience. Experience in a high volume, fast paced, shared services environment preferred. Strong preference of expert level Workday expereince. Pay Range: $68,700 - $123,700 Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act