Now that you’ve found the job description, what’s next? 

 

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.  As a purpose-led, performance-driven company, we are committed to inclusion, diversity, equity, and action. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.  

 

What will you do?

A day in the life of a Supervisor, HR People Service Center, at VF looks a little like this. 

The Supervisor, HR People Service Center, will lead the progression of the function and broaden the scope of services provided.  The Center provides HR support to VF Associates, managers and HRBPs in the Americas region.  This position is responsible for ensuring the HR Representatives on the team provide an exceptional experience to our customers by supporting the team’s HR knowledge, customer service skills and process documentation.  The Supervisor serves as the liaison between the broader HR team and the Center to ensure that HR services are aligned with internal client needs. 

Let’s break down that day-in-the-life a bit more. 

Lead the People Service Center Team, including performance evaluations, coaching and development, job descriptions and responsibilities, approving and tracking time off, coordination of office coverage.Maintain appropriate coverage to respond to inquiries timely and accurately during all center hours to meet SLA’s.  The Manager will provide backup coverage for all inquiries and ensures responses are appropriately documented in Workday Help.Organizes staffing, including shift patterns, trends and the number of staff required to meet demand. Review, analyze, and evaluate business processes and procedures associated with the Center; recommend and implement improvements and automation.Monitor calls at random to ensure timely and accurate information provided by the representatives, and consistently high standard of service to our customers.Responsible for coaching the team through complex calls that require research for providing answers to inquiries regarding HR programs, policies, or communications. Assist the team to interpret and explain information to customers who are not familiar with the subject matter.  Adapts style to differing audiences.  Work with our Global HRIS team on testing and implementation of system upgrades and improvements within Workday Help.Coordinate and conduct training as needed for HR Representatives and other team members.Serve as the subject matter expert on case management within People Services and monitor overall case management across all queues.Quickly and accurately resolve complex problems that have been escalated.Monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to our HR operational modelLead a strong functional team through effective recruiting, training, feedback/coaching, team building and succession planning.Provides input in determining service level agreements, determining control standards and identifying issue escalation matrix

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are   foundation skills you will need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 5+ years of professional experience, with 2+ years in management.

The foundation skills you will need in this position are: 

Ability to work quickly and accurately under pressure and time constraintsDemonstrated critical thinking and analytical skills are required; ability to apply systems knowledge to troubleshoot and analyze new issues is criticalExcellent verbal and written communication skillsAbility to be flexible with work schedule (call center hours are Monday through Friday 8am to 8pm EST).Travel by air and overnight, as required 10% amount of time for business meetings and training.Lifting and/or bending 10 lbs. of weight. Hybrid Position with three days in the Greensboro Office is required)

While not required, Associate degree in Business, Information Systems, Human Resources, or related area or equivalent work experience is preferred.

What do we offer you? 

At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).  

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.  

To learn more about VF’s benefits package, follow this MyVFBenefits.com and click “Looking to Join VF”.  

To learn more about VF’s Diversity and Inclusion efforts, go to www.vfc.com. 

Now WE have a question for YOU.  

Are you in? 

Hiring Range:

$64,000.00 USD - $80,000.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.