**Overview** **How You’ll Make an Impact** Utilizing your production experience and skillset, you will be responsible for ensuring all production and quality processes/procedures are followed for producing print & mail product within the departments you supervise, on your shift, based on the specifications provided by the account services team for all projects. You will ensure that all labor resources and temporary staff are utilized effectively in producing jobs based on production plan identified by scheduling. We are looking for a result-oriented individual with excellent organizational and time management skills, a strong work ethic, and the ability to operate in a pioneering yet process-driven, dynamic, and growing environment. You must have strong project management skills and the ability to multi-task in a challenging environment and manage quick-turn projects. **What You’ll Achieve** + Responsible for supervising multiple departments within a shift. (i.e., Bindery, Lettershop, Handwork, Fulfillment), serves as the back-up for the Manager. + Daily operator/machine job assignments. + Monitoring quality assurance. + Timekeeping administration. + Maintain and organize personnel/staffing and inventory resources. + Ensure general safety/housekeeping guidelines are being followed. + Participate in hiring, training, and coaching of production team members. + Perform work quality assessments and feedback for direct reports. + Review all job boards, instructions, and materials to ensure content is accurate. + Coordinate with other departments to understand needs and ensure timely delivery of requested information. + Keeps management informed of area activities and of any significant problems. + Attends and participates in meetings as required. + Any other duties as assigned. **Who You Are** + **What You’ll Bring With you:** + Previous production experience supervising machine operators or production personnel. + Minimum 2 years of experience supervising hourly non-exempt employees. + Minimum 1 year of experience in the Direct Mail/ Service Bureau Industry. + Knowledge of electronic printing, lettershop, finishing, warehousing, and mailing operations. + Knowledge of U.S. Postal Service (USPS) regulations. + Working knowledge of Microsoft Office Suite of products. + Good written and verbal communications skills. + Diligence while working in a demanding environment. + Knowledge of the print production process and agency workflow + Familiar with postal regulations, specifications, and requirements. + Commitment to continuous process improvement initiatives and able to solve problems creatively. + Initiative-taking; inspires confidence to work independently and in support of department goals and business objectives. + Microsoft Office Suite a plus + Experience with Printstream and SAP + Minimum of 2 years of experience in a related field + Previous supervisory experience required. + **Why you might stand out from other talent:** + Minimum of 2 years of experience as a shift supervisor in a print & production environment. + Experience operating print & production related equipment. + Exceptional understanding of print & production processes. + Excellent verbal and written communication skills. **Additional Information** **When You Join Us, We’ll Create Something EPIC Together** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: + **Time to Recharge:** Flexible time off (FTO), 14 paid holidays + **Time to Recover:** Paid sick time + **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance + **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. **Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. **For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. \#LI-AB1