Job Title:

Supervisor, Quality

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Drive continuous improvement for Transaction Quality and DeliveryManage Transaction Quality & Client related Key Performance Indicators (KPIs)Evaluate effectiveness of transactional quality interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the processDrive Process control & Compliance in addition to managing the Audit SLAsProvide crisp and specific feedback to Front Line Recruitment Teams on quality of new hiresSupport Quality and Compliance team to perform various audits and follow-ups based on the observations highlighted.

Key Skills and knowledge:

Good Training & Quality domain knowledge & Tool managementExcellent communication skills in English (oral and written) with excellent comprehension abilityFlexible to work in a 24X7 environment (night shifts and weekends basis scope)Detail oriented, Strong organizational skills and excellent presentation skillsPeople Management skills and great ability to deal with all levels of employees - High level of maturity to handle people including but not limited to client and leadershipAbility to drive initiatives to closureAbility to provide leadership, direction and motivation to build high performing teamsAnalytical / Quantitative skillsGood working knowledge of Training &  Quality systems, tools and technologies Should be able to demonstrate that and train the existing QA & Training resourcesShould have a clear understanding of Transition, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectivelyProcess oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressureCandidates with role specific certification (Six Sigma Lean) preferred.

Qualification: Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurugram DLF Infinity Towers B

Language Requirements:

Time Type:

Full time

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