The opportunity

This Sales Training Officer is responsible for attending to the training needs of the Agency Force, ensuring high quality in the delivery of programs, initiates enhancements in basic as well as advanced training modules, helps in marketing MBA’s programs and services and handles key training initiatives and projects.

Responsibilities

Conducts and facilitates training programs and training related activities to existing agents.

Provides feedback received from the field to the Training Manager on how training requirements of the agency can be better served

Designs advanced and technical training programs to include development of collaterals and tools Conducts Training Needs Analysis (TNA) and Focused Group Discussion (FGD) and evaluates effectives of training programs and recommends enhancements

Maintains professional and technical knowledge by attending professional development workshops; establishing networks and benchmarking best practices Handles key training initiatives and projects

How will you create impact?

Senior Training Officer reports directly to the Training Manager

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Graduate of any 4 or 5 year college course 

At least three (3) years of relevant work experience

Knowledgeable on Microsoft Office

Good oral and written communication skills

Planning and Organization skills

Analytical skills

Platform and presentation skills

Project Management skills

Module design skills

Interpersonal skills

Flexibility

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement