Client Reference Code: 2025-47384

The main goal of the Sup, Remote Monitoring Operations Center (RMOC) position is to oversee a team of Remote Monitoring Ops Specialists I, II, and IIIs who are responsible for maintaining situational awareness, gathering information from internal and external sources, coordinating incidents with security leaders and intelligence analysts, and disseminate information for priority matters. Security Supervisors will also work independently and manage complex matters that are handled by Specialists to include incident response strategy to minor investigations.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceSupervise a team of Remote Monitoring Operations Specialists including the management of surveillance systems, alarms and other platforms designed to provide notification of potential risks to Charter assets and employeesSupervise assessment of information collected to ensure appropriate priority levels are identified and appropriate incident management actions are initiated. Supervise real-time surveillance to detect and respond to potential security threatsDevelop and implement training programs for specialists and other team members to ensure they are well trained in monitoring procedures, emergency response and the use of security technologyEnsure all relevant databases are searched and results efficiently documents suitable for disseminationSupervise the execution of incident management functions to ensure coordination with stakeholders and the initiation of an incident in the investigative case management systemManage performance of RMOC personnel to ensure compliance with all standard operating proceduresCommunicate with Corporate Security Sr. Leaders to provide information and recommendations on actual or potential risks and threatsContinuously assess standard operating procedures to ensure efficiency and effectivenessEnforce security policies and procedures ensuring compliance with organizational standardsManage the scheduling of personnelSupport all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or notManage special projects in support of RMOC and Corporate Physical Security operations

Required Skills/Abilities and Knowledge

Ability to manage team with multiple priorities, working efficiently and effectively under tight deadlines and in a stressful environment
Ability to master Corporate Physical Security computer-based technologyEffective computer proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applications
Technical competence for video and alarm monitoring systemsEfficient decision-making ability during emergenciesEffective research and analytical skillsSkilled documentation and written communicationExpert oral communication skills with the ability to present incident details in a clear and concise manner to Enterprise Investigation Leaders, Divisional Security Leaders and executive level management
Effective organizational and planning skillsEffective interpersonal skills and ability develop and maintain working relationships with all levels of leadership

Required Education
Bachelor’s degree or equivalent experience

Required Related Work Experience and Number of Years
Equivalent military / law enforcement /security operation center work experience – 2+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Experience working in an operations center - 2+
Demonstrated proficiency with the Everbridge Suite of products (Visual Command Center (VCC), Critical Incident Management (CEM), and Emergency Notification System (ENS)
Experience in Alarm Monitoring

WORKING CONDITIONS
Office environment
Ability to work weekends and holidays based on operational requirements

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Job Code : GSE403

2025-47384
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 63131

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