This role will be based out of the location below:

1511 Common St, New Braunfels, TX 78130

This role will have Hybrid flexibility after 6 Months.

Supervisor will lead the phone team of both Customer facing and FAR facing Inbound Calls.

Preferred Qualifications

Expereince in a Call Center environmentB2B / Inside Sales experience is a plus!Leadership Experience but willing to promote the right candidate!Expereince working with external VendorsKnowledge of facilities products such as hardware, electrical, lighting, is a plus!Organizational skills & Professional phone etiquette.Proficiency in MS Excel and Salesforce, SAPProcess & Project Management is a plus!Experience with consultative selling/solution selling is a plus!Proven ability to meet or exceed sales goals in a remote / hybrid position.

Job Summary

Responsible for the daily activities for a specific Special Orders team. Assists with vendor relationships, securing cost information for and applying appropriate margins to quotes as required to meet the department goals. Maximizes the contact center operations by ensure teams meeting department metrics.

Major Tasks, Responsibilities, and Key Accountabilities

Coaches team to meet or exceed performance standards. Supervises resources to maximize customer experience. Ensures that customer service is provided including answering customer inquiries, providing customers with information, and resolving routine to moderately complex problems. Develops staff to reach next potential.Implements and communicates short- and long-term strategies. Suggests structure and operational improvements as needed to increase department efficiency.Participates and develops special projects including support of sales initiatives and support of merchandising initiatives.Identifies and supports process changes and improvements in order to maximize the department efficiency and service levels.Serves as first line contact with vendors on internal issues requiring attention.Works with other departments on inter-related functions as needed.Interacts with customers. Works with customers on quotes, vendor negotiation of special pricing for a limited dollar amount, drop-ships when appropriate to secure these bids. Insures that the department resolves all outstanding issues.Interacts directly with Field Sale Representatives to resolve customer issues and capture sales.

 

Nature and Scope

Experience provides solutions.Ensures that work is performed consistently with company policies and procedures.Leads a group or team of support, craft, or lower level professional associates.

 

Work Environment

Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.

 

Education and Experience

Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.