What This Position is All About

Under the leadership of the Director Of Operations, the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

Essential Duties/Responsibilities:

General Office

Lead and coordinate the opening of the store: safe, controller, registers and distribution of reportsSupervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cashAct as escalation specialist in resolving customer issues, both internal and external

Jewelry Operations

Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standardsSupervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changesOversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standardsEnsure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciledMaintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoicesReceive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycleEnsure SOA team prepares and submits all special order requestsProcess and oversee Jewelry fulfillment

Returns Desk

Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

Common

Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)Supporting the AGMO and corporate team with cross-functional training of specialized operations team,Assist in the implementation of policies and best practices, makes recommendations to Management teamProactively partner with AGMO and corporate team on weekly/monthly workloadMotivate team to meet results; make recommendations to Management for hiring, firing and promotion decisionsAssist managers and associates on the selling floor as necessaryFollowing up on reporting, outstanding invoices, and escalated issues to resolve

Job Requirements:

Ability to drive profitability through execution of SOA KPIsComfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partnersAbility to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervisionAbility to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organizedAbility to influence team to follow store policies & procedures to help in decision-makingVerbal and written communication skills; handles telephone and face to face interactions effectively and professionallyMaintains confidentiality when handling issuesOther store initiatives as assigned by managementAbility to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

Your Life and Career at SFA:

Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time (including medical, vision and dental).An amazing discount

Salary and Other Compensation:

The starting hourly rate for this position is between $48,000-$60,000 annually.  Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.