A Day in the Life: 

The primary purpose of the Title & Registration Supervisor is to oversee the title and registration process for the retail sales channel and Rent2Buy nationwide. The Title & Registration Supervisor must ensure compliance with all state, county and local tax, title and registration requirements. 
 

This position is based in Oklahoma City.  The starting salary for this position is $51,700.

What You’ll Do:

• Responsible for supervising title and registration staff to assure that all vehicles sold through the retail channel are legally conveyed to the purchaser and that all lien entries are recorded correctly. 

• All documents for T&R must be completed according to state, county, and city requirements. Timeliness is critical to ensure compliance. Documentation must be accurate and organized. 

• When necessary, contact state, city, or county representatives to ensure timely and accurate documents were submitted for proper registration. This ensures compliance with state regulations for audit purposes. States regularly audit Car Sales locations to ensure proper documentation is submitted and maintained; thereby allowing us to continue with our license to do business in that state. 

• Work with 3rd party vendors to establish process for completing the T&R process in all states. Address performance shortfalls with vendors: implementing corrective action when necessary. 

• Ensure that staff addresses overpayments and refunds to customers are completed properly

• Ensure that taxes and licensing fees are paid correctly for each car purchase. Assist customers in resolving sales tax disputes. Ensure that Hertz collects everything required in each state. 

• Identify transactions where liens were not properly recorded. Direct processors on appropriate steps to resolve title issues. Monitor DMV policies, 3rd party vendors, lienholders, and customers for business-critical changes. Research lien recordings or direct corrections if an error was made by a vendor or the state. Follow up with lien holder and customer to ensure corrections have been completed.

• Work with the management team to ensure accurate tax and fee information is provided to all employees. 

• Work with customers regarding concerns with title and registration (escalated issues). 

• Research alternative methods of Title and Registration processing, determine best registration/licensing solutions for each state, present all recommendations to management team and work with retail locations to adopt most efficient process.

• Keep accurate records of lien issues and resolutions for management team review.

• Obtain certification when required by state law to transact the title and registration process at the OKC Operations Center. This will provide a quick resolution for the customer and a better overall experience with the R2B process. Fewer errors will be made due to fewer “hands” being involved. Significant cost savings to Hertz by not using a 3rd party vendor. 

• Contact state department of revenue regarding customer issues or differences in fees charged to customers. Contact county offices for registration fees, tax issues, and other county specific requirements. Address issues regarding rejected registrations and resolve through research and direct contact with the appropriate governmental authority. Resolution may include update to the 3rd party vendor system, as well as departmental records. 

• Provide detailed assistance in the event of a state audit.

• Assist retail processors with the trade in title documents and requirements for each state. This includes research on how to order a duplicate title in each state, what kind of documents are required for the title to be executed correctly, execute titles and forward them over to CT Services.

• Assist location managers with out of state sales or other transactions outside normal procedures. 

• Research DMV requirements for new retail locations, assist the development of a retail documents checklist, and communicate to location managers what forms are needed to complete the T&R process in their state.

What We’re Looking For:

 

Bachelor’s degree or equivalent experience in Titles required Previous customer service experience required Title & Registration experience (preferred) Document reconciliation
 

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more