The Title Supervisor is responsible for the oversight, supervision, and development of a team within the Title Center. In conjunction with the Title Manager, the Title Supervisor ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws.

Bachelor’s degree and 1 year of customer service and management experience or an acceptable combination of education and experience2+ years State/National vehicle title processing experienceExcellent ability to multi-task and manage competing priorities to meet deadlinesStrong customer service, organizational, interpersonal, verbal, and written communication skills.Flexibility and ability to adapt to a fast-paced culture, changes in the environment, and shifts in prioritiesSupervises the processing team and handles all customer issues in the absence of the Title ManagerAssists Title Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes, processes, and SLAs (Service Level Agreements)Audits the assigned team’s workloads, processes, and reportsSupervises staff and monitors their work to ensure accuracy and completion of tasksMonitors productivity and efficiency through the custom dashboards and reportsResolve direct reporting employee issues and reaches out to Title Manager and Director of Title Operations as neededAssists the TRS team and customers with any DMV questions or processesOrganizes and leads the team processing large title projects such as duplicate titles, transfers, and registrationsMonitors and updates the Microsoft TRS Teams applicationTrains new Title Clerks, Title Specialists, and Lead Title Specialists for the assigned teamReports staff SLAs and concludes leading factors for missing SLAsProvides tools to aid in excellent customer serviceConducts regular meetings with all department personnel to communicate policies and review issues or opportunitiesPerforms other requests/directives issued by the Title Center Manager or Director of Title Operations