Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. GENERAL FUNCTION OF POSITION Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; implementing cost reductions; developing reporting procedures and systems; initiating and fostering a spirit of cooperation within and between departments. **DUTIES AND RESPONSIBILITIES** 1. Maintain Department Productivity Records 2. Maintains staff by recruiting, selecting, orienting and training employees: developing personal growth opportunities 3. Ensure all Level of Service are met within the guidelines set by our clients 4. Work closely in coaching the Team Leads to ensure workflow and process flow are managed properly to achieve maximum results for our clients 5. Work closely with onshore staff as well as with Conduent clients 6. Directing or facilitating _client_ deliverables relative to projects 7. Maintain administrative responsibility (i.e. Feps, overtime, access/deletion requests, required security courses, etc.) **JOB REQUIRMENTS** 1. College degree preferred 2. Must be able to read, write and understand English 3. Good analytical and problem-solving skills 4. Banking or Accounting experiences a plus 5. Must be able to work under pressure to meet deadlines while performing functions with high accuracy rates 6. Proficient in MS Excel, Word and Power Point 7. 10 keys by touch proficiency 8. Proficient on computers 9. Professional behavior as this position will be privileged to personal employee information Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._