Due to growth, we are adding a Supervisor, Account Management Operations Enablement to our Business Development team!
The Supervisor, Account Management Operations Enablement leads a team of Account Management Operations specialists and trainers as we as support and enable the operations of the Customer Success team at a book-of-business level. This role will be responsible for the leadership of the enablement team members that support training, CRM analytics, quality, BoB processes and continuous improvement. In addition to leading the team this role will also take on responsibility for coordinating and completing tactical and operational projects required for accurate claims adjudication, claims payment and member communication. The position is responsible for collaborating with the Customer Success colleagues to provide management of team-wide initiatives as well as ongoing quality monitoring across claims and member prior authorizations. This person will work with the following teams, but not limited to: Account Management, IT, Customer Care, Claims Adjudication Operations, Formulary Operations, Marketing, Compliance, Clinical Programs, Implementation, and Government Programs.
The goal of this position is to bring together team members enabling Customer Success into an organized, collaborative and planful team. Team goals will be to streamline projects and initiatives that impact the full book-of-business (BoB) as well as key quality monitoring responsibilities, develop implement and improve training standards and programs, and design CRM best practices and processes and leverage data analytics to identify trends and gaps.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
Provide oversight, guidance, organization and strategic direction for CS Ops Enablement functionsDevelop team members and the CS Ops Enablement functionTriage and provide recommendations for process improvements within the department. Assist in development of new procedures within Customer Success. Draft policies that accompany these workflows.Serve as liaison between departments to ensure effective communication of changes in the workflow of other departments, including claims payment.Lead operational client outreach projects. Create and support insights reporting and files that support account team client monitoring and management.Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.Other duties as assigned. QualificationsWhat our team expects from you?
Associate or bachelor’s degree in business, data analytics, or sciences, or equivalent experience. Knowledge of pharmacy benefits management, insurance, or health care industry.2+ years of experience interfacing directly with internal teams and clients.2+ years of experience with data analytics. Training in process improvement techniques.Experience mentoring, advising, and/or influencing others. Ability to work independently and prioritize work to meet a need. Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship buildingWhat can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending Account#LI-Remote
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
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