Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office. Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. Responsibilities The Supervisor is responsible for guiding the Closing team that handles Venture Capital/Private Equity and Tech/Healthcare commercial loan products through daily work activities as part of the loan closing process. In addition to managing team execution, a Supervisor will be responsible for: Leading special projects impacting the closing process; Resolving and managing escalations that may come from upstream or downstream partners; Monitoring key performance indicators to support the execution and performance of the team; Coaching and mentoring team members to attain individual and team goals; Building relationships with horizonal and vertical teams to amplify the team’s impact; and, Providing a strategic vision for the team and key decision maker on process changes impacting the closing team. Qualifications Bachelor degree with 1 year of experience in Commercial Loan Closing or HS Diploma/GED with 5 years of experience. Preferred: Bachelors degree in Business, Finance or Accounting Experience managing commercial lending and closing process from end to end. Proficient knowledge of lending policies and guidelines 1 year of leadership/management experience Understanding of lending regulatory rules Experience working with Loan Accounting Systems such as LoanIQ, Fiserv, etc Ability to oversee team’s book of business and pipeline Excellent written and verbal communication skills to engage with business partners, leadership, and team engagement. Proficient with Microsoft Office with an emphasis in SharePoint Online - experience pulling and analyzing data for reporting purposes. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits #LI-DM1