As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards** + Weekly pay + Scheduling flexibility + Paid parental leave + Paid education assistance + Team member discount + Development programs for advancement and career growth Please review the job profile below and apply today! We are seeking a dedicated and dynamic Supervisor to join our team. This role is essential in leading and motivating the team, fostering professional growth, and ensuring operational efficiency and excellent customer service 24x7x365. This is a Hybrid Role. Supervisor is expected to be on-site at Meijer Headquarters in Grand Rapids Monday, Tuesday and Wednesday each week and is required to live within the Meijer footprint. Supervisor will be on-call one week per month and is expected to work one weekend per month. Hours may vary. **What You’ll be Doing:** + **Lead and Motivate** : Guide and inspire your team, ensuring they have clear goals, and the support needed to achieve them. Responsible for team member evaluation, career planning and development for team. Facilitates the creation of a team environment + **Foster Professional Growth** : Regularly coach, train, and develop your team, promoting personal and professional growth while driving accountability for performance + **Drive Operational Efficiency** : Monitor and assess team performance, ensuring compliance with service and communication standards. Manages a team of Service Desk Analysts, Lead Analysts and Subject Matter Experts to ensure the agreed targets are met and appropriate qualitative standards are achieved + **Enhance Customer Experience** : Handle escalated calls with care, ensuring team members resolve concerns promptly and aim for resolution at first contact. Fosters and maintains good relationships with customers to ensure integration of processes to support expected customer service levels + **Collaborate with Workforce** : Partner with the workforce team to monitor call volumes and staffing needs + **Lead Strategic Initiatives** : Participate in and sometimes lead department projects + **Manage Full Talent Lifecycle** : Hire and onboard new staff, while developing, assessing, engaging, and retaining existing staff + **Continuous Improvement** : Drive ongoing process enhancements by identifying inefficiencies and implementing best practices to improve operations. + This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. **What You Bring with You (Qualifications):** + Bachelor’s or equivalent + Prefer experience in a supervisory or leadership role + Experience in the retail industry or in a production/service environment is preferred + Excellent verbal and written communication skills, with an ability to express complex technical concepts in business terms + Strong organization skills with ability to handle multiple items/issues simultaneously + Strong teamwork and interpersonal skills. Ability to communicate and persuade at all management levels and thrive in a cross-functional environment + Strong problem-solving and analytical skills + Ability to work collaboratively across departments and lead teams effectively both through structured coaching and delivering by example Knowledge of Service Center operations to include knowledge of IT best practices, industry trends and customer service We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin. Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. **If you have a disability and require a reasonable accommodation to complete any part of your application,** **please** **click** **here** **to submit your request** **. Submissions that are not seeking help to complete the application due to a disability will not be responded to.**