Position: Supervisor

 

Purpose/ Mission

Contributes to store profitability by:

Ensuring KPI’s for a defined area within a store are met or exceeded Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience Supervising and coaching team within a defined area of responsibility Assuming Store Manager responsibilities in the absence of the Store Manager

 

Accountabilities

Primary Responsibility

Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model Actively supervises and coordinates his/her team to ensure all customers receive service Understands customer expectations and coaches his/her team to meet or exceed them at all times Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures Minimizes loss by implementing, monitoring and tracking all loss prevention procedures Supports the recruitment, on-boarding, training and development of the store team Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance Actively collaborates and shares best practices to drive store team performance Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

 

Compliances

To observe both global and local policies and procedures in all dealings; Support APAC changes and directions; Perform other tasks as may be assigned from time to time

 

Professional background/ Experience:

Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills Industry: Preferably in apparel/ fashion/ FW or FMCG Retail Language Skills: Good command in oral and written English & Filipino